ABOUT PREPARED

911 is the backbone of American public safety…but, for too long, the professionals that dedicate their lives to answering our calls have been let down by the technology that serves them. Our mission is to change that.
We aim to ensure that every emergency receives a perfect response; a bold vision requires bold action from our team, working hand-in-hand with the professionals we serve.
Since the public launch of our first public safety product in the fall of 2021, our technology has helped streamline millions of 911 calls in communities around the country. We’ve revolutionized what’s possible in emergency response by applying cutting-edge AI to the most critical challenges facing first responders. Our partners span 49 states and collectively protect more than 90 million people.
Backed by more than $130 million in funding led from investors like General Catalyst, Andreessen Horowitz, and First Round Capital, we’re scaling rapidly to become a core component of emergency calls nationwide, driving the future of emergency response toward a safer, more agile system.
At Prepared, you’re not simply part of a team — you’re a key force in a mission that truly matters. Your contributions here will shape the future of emergency services, playing a vital role in creating a safer, more connected world.

POSITION OVERVIEW

Prepared is on a mission to ensure every emergency gets the perfect response—and that includes our customers. As a Support Specialist on the night shift, you’ll be on the front lines of technical support, helping public safety professionals resolve issues quickly and confidently.
This role offers a unique opportunity to join a small but growing team and play a key part in upholding the high standard of service our users have come to trust.
This is a remote position with late shift hours aligned to your U.S. time zone (approx. 2–10 PM ET or 11–7 PM PT). Weekend coverage may be added in the future.

• Monitor, triage, and respond to real-time alerts from our platform—particularly audio collector issues—to prevent disruptions in emergency operations
• Serve as the first point of contact for customers, resolving or escalating issues efficiently via tools like Front, HubSpot, and Linear
• Escalate complex or high-urgency issues to the senior support team as needed and ensure smooth handoffs across shifts
• Identify process gaps and contribute to documentation that helps the team operate more effectively
• Represent Prepared with empathy and professionalism in every interaction
• Stay busy during slow support hours by proactively finding other impactful work to do