Support Specialist Section at City of Aurora, CO

, , United States -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

36.42

Posted On

20 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Entry, Customer Service, Organizational Skills, Interpersonal Skills, Video Editing, Confidentiality, Report Generation, Microsoft Office Suite, Communication, Time Management

Industry

Government Administration

Description

JOB LOCATION 25950 E Quincy Ave Aurora, Colorado 80016-2026 City of Aurora, Colorado It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply. Why Work for Aurora? Make a difference in the lives of real people every day Diverse community Competitive total compensation package Well-Funded General Employees Retirement Plan Light rail station minutes away On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement Access to innovation workspaces PRIMARY DUTIES & RESPONSIBILITIES Salary to be commensurate with experience Hiring pay for this position is $29.14 - $36.42 /hour The deadline to submit applications is Saturday, December 20th, 2025. Please note, the City of Aurora will conduct ongoing screenings of applications on a first-come, first-served basis; as soon as we determine a qualified pool of applicants exists, this position may be closed without notice. The Section Support Specialist of the City of Aurora Public Safety Training Center (In-Service) provides essential administrative and operational support to ensure the department’s training programs run efficiently and meet all regulatory requirements. This role plays a key part in maintaining training records, managing the Learning Management System (LMS), and ensuring compliance with POST training hour regulations for all officers. Core duties include preparing materials for internal and external presentations, coordinating in-service training schedules, processing documents and reports, conducting monthly system audits, and responding to information requests. The position also involves setting up and registering classes in the LMS, assisting with registration changes, and ensuring all officers complete department-required trainings through reporting, reminders, and follow-up. Unit-specific responsibilities include video editing for training purposes, coordinating meetings, handling discovery and document requests with heightened confidentiality, and performing Notary duties. The Support Specialist may also assist with academy activities as needed, ensuring seamless coordination between the training unit and other areas of the department. This is a fully in-person position, Monday through Friday, during regular business hours. If you are detail-oriented, skilled with data management, and motivated by supporting professional development within law enforcement, this role offers an excellent opportunity to make a direct impact on the department’s training mission. PRIMARY DUTIES & RESPONSIBILITIES Prepare information for internal use and external presentations at meetings. Receive and respond to requests for information. Perform other related duties as assigned. UNIT SPECIFIC RESPONSIBILITIES Maintain accurate and up-to-date training records. Manage the Learning Management System (LMS) for in-service training. Monitor and ensure all officers remain in compliance with POST training hour requirements. Assist in coordinating in-service training schedules and assignments. Process documents and prepare reports. Conduct monthly audits of the LMS to ensure all training is accurately recorded. Coordinate and set up meetings. Schedule classes and manage registrations within the LMS. Edit and produce training videos. Manage building space reservations Ensure officers complete all APD-required training by running reports, sending reminders, and following up as needed. Assist officers with registration updates or changes for in-service training. Maintain heightened confidentiality with discovery materials and document requests. Record transactions and process required paperwork. Take and transcribe complex and confidential reports as needed. Perform Notary services for the APD. Assist with various academy-related tasks as required. MINIMUM QUALIFICATIONS & WORKING CONDITIONS Education: High school diploma or GED Experience: 3 years of general clerical experience, including data entry and customer service experience Preferred Qualifications: Experience working in a judicial or law enforcement environment Knowledge: Knowledge of office practices and procedures Manual and computer filing systems Advanced knowledge of business English, spelling and math General office equipment, and personal computer with related software applications Microsoft Office Suite (Intermediate) Skills: Efficiently and accurately key information using a keyboard and skills in performing data entry Strong interpersonal and organizational skills Composition grammar and spelling Demonstrate proficiency in computer applications, including word processing, spreadsheets, report generation, and maintenance of databases. Abilities: Establish and maintain effective working relationships with employees and citizens Communicate effectively verbally and in writing Understand oral and written instructions Handle stressful situations with tact and diplomacy Work well under pressure and meet deadlines with little supervision Work independently Maintain confidentiality Understand, interpret, and apply department or division policy and procedures Plan, organize, and prioritize work assignments Licenses and Certifications Required: CCIC/NCIC Clearance Notary Certificate Licenses and Certifications Requested: Driver's License Defensive Driving completed through COA within 6 months of employment WORKING CONDITIONS Occasional Standing/Walking- Occurs up to 31 minutes to 2.5 hours per shift Essential Personnel: When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel. Physical Demands: Medium work that involves moving no more than 40 pounds with or without assistance at a time Frequent lifting, carrying, walking and standing Hand/eye coordination to operate computer keyboard Vision to read and interpret reports, documents and other written information Frequent speech communication and hearing to maintain communication with employees and citizens Work Environment: Works primarily in clean, comfortable office/cubicle environment with shared equipment Equipment Used: Frequently uses computer keyboard and telephone, fax machines, and copier This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application. The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission. Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired. Drug Testing, Thorough Criminal Background Check, and Employment References: As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others. Employment references will be conducted on finalists for City of Aurora vacancies. Why Work for Aurora? Competitive total compensation package Rich benefits package with low employee costs Generous paid-time-off program (Vacation, Sick and Personal leaves) Retirement pension plan Rewarding public sector work impacting a large and diverse community Growing city and employee population Expansive perk benefits such as free Recreation Center Membership, wellness programs, tuition assistance, career advancement, performance bonus programs, etc. On-site fitness center and wellness programs Remote work opportunities Benefits & Retirement - City of Aurora (auroragov.org) Please show all your employment history, including military service and related documentation (DD214) on the application. Leaving blanks or omitting previous employment may result in your disqualification from employment. City policy requires that selected candidates provide documentation in the form of official transcripts of the highest level of education attained by the candidate that is listed on their application materials. The City of Aurora requires all applicants for employment, who are offered positions with the City, to undergo a thorough criminal background check, drug testing for safety sensitive position and possible credit check for select positions. All job applicants shall be asked to electronically consent to or sign a release authorizing a criminal background check and submit a urine sample for the purpose of testing for a wide variety of prohibited and/or controlled substances. Please click the following link to access the summary of your rights. Applicants who hold a Commercial Driver’s License will also be required to undergo alcohol testing using an Evidential Breath Testing Device. Note: The recent legalization of recreational marijuana by the state of Colorado does not change the city's policy. Applicants who test positive for marijuana during a pre-employment drug test will not be hired, and will be ineligible to be employed with the city for one year. The City of Aurora uses E-Verify to determine if employees are legally eligible to work in the United States. Know your rights! The City of Aurora is an equal opportunity employer. No applicant for employment or employee shall be discriminated against because of age, race, color, sex, gender identity, sexual orientation, religion, creed, national origin, ancestry, disability or military status. The City shall develop and maintain a plan for diversity. Through its staff, the City shall periodically analyze its employment related practices and its plan for diversity to ensure compliance with this policy. If you need assistance or reasonable accommodation for completing this application, please feel free to contact our office at: 303-739-7225 or visit us at 15151 E. Alameda Pkwy., Suite 3500, Aurora, CO 80012. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity Respect Professionalism Customer Service And we welcome all who share these values to apply.

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Responsibilities

The Support Specialist provides essential administrative and operational support for the department’s training programs, ensuring they run efficiently and meet regulatory requirements. Key duties include maintaining training records, managing the Learning Management System, and coordinating training schedules.