Support Specialist (ServiceNow) at NielsenIQ

Pune City, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow, ITOM, MID Server management, CMDB, ITSM, Incident Management, Problem Management, Change Management, Service Catalog, Agile, JavaScript, Glide APIs, REST, SOAP, Performance Analytics, Data visualization

Industry

Software Development

Description

Job Description Deep practical experience with ITOM, MID Server management, scheduling, troubleshooting and ongoing optimisation Proven experience maintaining CMDB health including identification and remediation of data quality issues, relationship mapping and use of CMDB Health Dashboards Solid experience with ITSM modules including Incident, Problem, Change, Request Management and Service Catalog Experience gathering, analysing and translating business and technical requirements into well designed ServiceNow solutions Strong understanding of Agile delivery and experience working within sprint based delivery models Experience managing update sets and promoting changes safely across multiple environments including development, test and production Good understanding of ServiceNow licensing models and impact assessments when introducing new functionality Ability to build complex reports and dashboards using performance analytics, standard reporting and advanced data visualisation techniques Experience designing and implementing platform customisations while adhering to ServiceNow best practices and minimising technical debt Strong scripting skills using JavaScript including Glide APIs, business rules, client scripts, UI policies and script includes Experience with integrations using REST, SOAP or MID Server based integrations Proactive approach to platform stability, upgrade readiness and technical health management Ability to provide guidance and mentoring to junior administrators and developers Strong stakeholder management skills with the ability to communicate effectively with technical and non technical audiences Experience supporting audits, compliance requirements and operational governance processes Desirable experience with additional modules such as HRSD, CSM, SecOps or Service Portal Strong problem solving skills with a focus on continuous improvement and automation. Qualifications Certified ServiceNow System Administrator with current certification Minimum of 3 years hands on experience as a ServiceNow Administrator in a production enterprise environment Strong end to end knowledge of the ServiceNow platform including architecture, core tables, best practices and platform limitations Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Responsibilities

The Support Specialist will manage and optimize the ServiceNow platform, including ITOM, CMDB health, and ITSM modules. They are responsible for translating business requirements into technical solutions, managing integrations, and providing mentorship to junior team members.