Support Specialist (Tier 3) at Jobgether

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

80000.0

Posted On

13 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Troubleshooting, Customer Support, Communication Skills, Problem Solving, Customer Advocacy, Software Support, Digital Platform Support, Active Listening, Empathy, Collaboration

Industry

Internet Marketplace Platforms

Description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Specialist (Tier 3) based in Australia. Join a global sports technology environment where customer support plays a key role in helping teams, athletes, and organizations maximize the value of their digital tools. As a Support Specialist (Tier 3), you will provide expert assistance to customers, troubleshoot technical challenges, and ensure exceptional support experiences across the APAC region and beyond. You will work closely with users, internal teams, and product specialists to identify issues, share insights, and improve customer outcomes. This role combines technical problem-solving, communication, and customer advocacy in a fast-paced, collaborative environment. It is an excellent opportunity for a support professional passionate about technology, sports, and delivering meaningful customer experiences. \n Accountabilities Serve as a key point of contact for customers, responding to inquiries through phone and email with clear, timely, and helpful solutions. Troubleshoot technical issues across products and features, resolving customer challenges or escalating complex cases when required. Provide guidance on product usage, helping users understand available features and achieve their goals effectively. Support customers across the APAC region while contributing to a global customer support operation. Act as an advocate for customer needs by identifying recurring issues, sharing feedback, and collaborating with product teams on improvements. Maintain a high standard of customer service by demonstrating empathy, ownership, and strong problem-solving skills. Adapt to changing priorities and support customer needs during key periods, including occasional weekend coverage when required. Requirements Previous experience in customer support, technical support, or a similar customer-facing role involving troubleshooting and issue resolution. Strong problem-solving skills with the ability to understand customer challenges and identify effective solutions. Excellent written and verbal communication skills, with the ability to explain technical concepts clearly and professionally. Customer-focused mindset with strong empathy, active listening skills, and a commitment to delivering positive experiences. Ability to remain calm, flexible, and effective in a fast-paced and evolving environment. Strong collaboration skills with the ability to work across teams and advocate for customer needs. Experience supporting software products, digital platforms, or technology solutions is preferred. Familiarity with sports technology, high-performance analysis workflows, or video analysis software is a plus. Benefits Competitive salary range of $60,000–$80,000 AUD. Opportunity to work with innovative sports technology products used by teams and athletes worldwide. Flexible work options designed to support work-life balance. Generous vacation allowance, company holidays, and meeting-free focus days. Autonomy and trust from day one within an open and collaborative culture. Professional development resources and opportunities for career growth. Technology and tools provided to help you perform effectively. Employee wellbeing support, including mental health resources and employee assistance programs. Inclusive workplace culture focused on belonging, diversity, and collaboration. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Responsibilities

Provide expert Tier 3 technical assistance to customers across the APAC region via phone and email. Collaborate with product teams to identify recurring issues and advocate for customer-driven improvements.