Support Specialist within eHealth

at  Cambio

Cambio is one of the Nordics’ leading suppliers in e-health with a comprehensive offering for the entire health and care chain. Our e-health solutions support healthcare professionals in their daily work and offer patients safer and more easily accessible care. We are proud to be an important part of Swedish health and social care. We are growing continuously and now have about 1000 employees in several countries.

THE POSITION

As a Support Specialist in Customer Support, you will represent the company as the primary point of contact for our customers regarding support for our services. Your role involves managing incoming incidents, requests, and conducting functional analyses, while continuously enhancing your expertise. We strongly value teamwork, where everyone shares responsibility and works collaboratively to deliver an exceptional customer support experience. Our approach is guided by the principles of ITIL.
There will be opportunities to grow and take on additional responsibilities based on your skills and interests. This could involve a stronger focus on customer delivery or delving deeper into technical investigations and analysis.
Cambio is a company with employees from many countries, with many cultural backgrounds and creeds. We think that you share our belief that this diversity is a key building block in creating successful teams. Our culture is described through the words “Trust”, “Care” and “Together” which permeate everything we do.
About you
We are looking for someone who can assist customers with care and ensure they feel valued. Customer support is one of our key services, and you will play a central role in delivering prompt, professional responses to our clients.
We believe that an interest in software and previous experience in software support (whether functional or technical) are essential. You should be comfortable working with ITSM tools (such as Jira or ServiceNow) and enthusiastic about learning new tools and software to enhance support.
You are a calm and methodical individual, capable of managing multiple support cases and processes simultaneously in a fast-paced environment. A responsible team player, you stay focused on achieving set goals while collaborating effectively with others.
Requirements
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- Experience from customer support
- Experience from troubleshooting software
- Good communication skills in Swedish, and English both spoken and written
- Basic understanding of ITIL principles
- General interest in software and technologyFamiliarity with ITSM tools such as Jira or similar platforms.
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Please refer the Job description for details