Support Staff at Big Bad Breakfast

Louisville, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Waitlist Management, Table Resetting, Communication Skills, Multitasking, Time Management, Hospitality, Phone Etiquette, Sanitization, Food Running

Industry

Restaurants

Description

Benefits: Employee discounts Flexible schedule Free uniforms Opportunity for advancement Training & development About Us: BBB was founded in 2008 by James Beard award-winning and Michelin-recommended chef John Currence with a mission to elevate the most important meal of the day. It is our goal and expectation to provide the finest and highest quality food, drink and service to every guest who passes through our doors. We commit ourselves to inspire excellence in all our staff members through intentional communication, education and exceptional hospitality. We are open 7 days a week to serve lunch, brunch, cocktails and full service catering. Position Summary: The support staff (host, busser, food runner) is the first and last point of contact for our guests, responsible for creating a welcoming atmosphere and ensuring a clean, comfortable dining environment. This dual role combines greeting and seating guests with supporting the service team through table resets, cleaning, and maintaining the flow of the restaurant. Key Responsibilities: Warmly greet guests and manage the waitlist with professionalism and friendliness. Accurately quote wait times and communicate seating availability. Escort guests to tables and provide menus. Assist in answering phones, taking reservations, and handling to-go orders when needed. Clear, sanitize, and reset tables quickly and efficiently. Assist servers with delivering food, refilling drinks, and pre-bussing when necessary. Maintain cleanliness and organization of the dining area, host stand, and restrooms. Support overall team operations to keep service running smoothly. Key Qualifications Friendly, outgoing personality with strong customer service skills. Ability to work in a fast-paced environment with a positive attitude. Attention to detail and commitment to cleanliness and safety standards. Reliable and punctual; must be available to work mornings, weekends, and holidays. Previous restaurant or hospitality experience is a plus, but not required - willing to train the right candidate. Availability to work flexible hours, including nights, weekends, and holidays. Capable of safely carrying food and beverages and ensuring proper handling of all equipment and utensils. Strong communication skills, with the capability to follow and understand both written and spoken instructions. Able to effectively manage multiple tasks in a high-pressure environment. Comfortable working in tight spaces with varying noise levels and temperatures. Physical ability to stand and walk throughout the duration of the shift, carry weights of up to 50 pounds, and navigate potential tripping hazards.

Responsibilities

The support staff is responsible for greeting and seating guests while managing the waitlist to create a welcoming atmosphere. They also support the service team by clearing tables, delivering food, and maintaining the cleanliness of the dining area.