Support staff (m/f/d) for our IT department at Grünecker Patent- und Rechtsanwälte PartG mbB

berlin, Berlin, Germany -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 27

Salary

40000.0

Posted On

03 Oct, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Information Technology & Services

Description

This is what you can expect

User support (both by phone, email, on-site and remote maintenance)
Ensuring the smooth operation of IT clients (PCs, notebooks, mobile phones, iPads, printers, copiers)
Incident reporting, data entry, and classification in a ticketing system. Primarily, requests are handled independently, and only forwarded to the appropriate specialist when necessary, with subsequent monitoring of the resolution or completion.
Processing application-specific fault reports
Maintenance of user accounts and permissions in Active Directory, Entra ID
Installation and configuration of PC workstations, as well as troubleshooting and repair of client systems
Creation of documentation and further development of our service processes
Supporting the IT department in the introduction of new projects

What you bring with you

Successfully completed training in the IT field (e.g. IT specialist, IT systems electronics technician, IT systems management assistant)
Advanced knowledge of helpdesk/servicedesk procedures, ideally Jira.
Excellent knowledge of MS Windows 11, MS Office, and Apple Mobile Devices
Excellent written and spoken German and English skills are required to work with our international employees.
At least 3 years of experience in a comparable position
Strong service orientation, teamwork skills, and resilience
Enjoyment of problem analysis, solution finding, and independent work methods

A friendly, motivated team that will gladly support you as you get started.
A pleasant working atmosphere in an innovative and international environment
A flexible working time model with a 38-hour week, including flextime and overtime compensation.
A modern workplace and a central and beautiful location near the English Garden (bus and subway in the immediate vicinity)
Option for mobile working
A job ticket and the option of a discounted gym membership.
A subsidized company pension scheme and gifts for personal occasions
Language courses

Responsibilities

User support (both by phone, email, on-site and remote maintenance)
Ensuring the smooth operation of IT clients (PCs, notebooks, mobile phones, iPads, printers, copiers)
Incident reporting, data entry, and classification in a ticketing system. Primarily, requests are handled independently, and only forwarded to the appropriate specialist when necessary, with subsequent monitoring of the resolution or completion.
Processing application-specific fault reports
Maintenance of user accounts and permissions in Active Directory, Entra ID
Installation and configuration of PC workstations, as well as troubleshooting and repair of client systems
Creation of documentation and further development of our service processes
Supporting the IT department in the introduction of new projects

Successfully completed training in the IT field (e.g. IT specialist, IT systems electronics technician, IT systems management assistant)
Advanced knowledge of helpdesk/servicedesk procedures, ideally Jira.
Excellent knowledge of MS Windows 11, MS Office, and Apple Mobile Devices
Excellent written and spoken German and English skills are required to work with our international employees.
At least 3 years of experience in a comparable position
Strong service orientation, teamwork skills, and resilience
Enjoyment of problem analysis, solution finding, and independent work methods

A friendly, motivated team that will gladly support you as you get started.
A pleasant working atmosphere in an innovative and international environment
A flexible working time model with a 38-hour week, including flextime and overtime compensation.
A modern workplace and a central and beautiful location near the English Garden (bus and subway in the immediate vicinity)
Option for mobile working
A job ticket and the option of a discounted gym membership.
A subsidized company pension scheme and gifts for personal occasions
Language courses