JOB DESCRIPTION

This professional information technology position spans a broad range of technical support activities including, but not limited to, end user support for campus community, support for computer hardware, peripheral hardware/software configuration and installation, and mobile device support.
This position will primarily be part of the Miller Nichols Library support team and will provide support for library faculty and staff, as well as library computer labs.
This position will also provide support for proprietary library systems, including ScannX scanners, ASRS Robot and Dematic EMS software, and EZ Proxy.
Sound customer service principles and best IT practices must be applied while providing technical support for end users. This position will work with a team of technicians to complete IT projects and support responsibilities. This position may serve as technical lead on special projects that require an in-depth understanding of certain systems or technologies.

MINIMUM QUALIFICATIONS

• Strong knowledge of desktop/workstation/mobile devices and hardware/software/operating systems (configuration and connectivity)
• Excellent customer service skills
• Excellent technical knowledge and aptitude in the areas of software configuration and troubleshooting techniques
• Ability to document technical processes clearly and concisely
• Familiarity (reading) with Active Directory, Group Policy, scripting, and batch files
• A good understanding of systems administration and security principles
• A working knowledge of ITSM or other ticketing system
• Familiarity with installation, maintenance, and support of wireless technologies
• Strong verbal and written communication skills sufficient to interact with a variety of users and other technical staff
• Excellent time management skills and ability to work under pressure and meet inflexible deadlines
• Must have a driver’s license, cell phone with data, and be able to life 40 lbs

PREFERRED QUALIFICATIONS

• Experience with supporting remote users using Bomgar or similar tools
• A good understanding of scripting, including PowerShell, Batch, Bash
• Ability to do needs analysis and technology upgrade planning and implementation
• Experience with image development on either Windows or Apple platforms
• Bachelor’s degree in Information Technology or 4+ years of similar work experience
• Experience working in Higher Educatoin or similiar environment

Please refer the Job description for details