THE ROLE

We’re looking for a Support Systems Engineer to help us scale fast — without breaking.
You’ll be the first technical hire on the support side, working directly with Ops, Engineering, and Product to debug complex issues, build internal health monitoring systems, and lay the foundation for a scalable support layer.
This is not a traditional ticket-based support role. It’s part forward deploy, part triage lead, part system builder. You’ll get deep in the weeds, own high-impact technical problems, and play a foundational role in how support functions at Toma as we scale.

WHY THIS ROLE MATTERS

We’re growing fast, and every new customer means more complexity. The systems you build — and the fires you put out — will directly shape our ability to scale, retain, and grow revenue across hundreds of rooftops.
You won’t just answer tickets. You’ll own the support systems that reduce customer effort & pain.