We are currently growing at a rapid pace with more and more people using Moneybox. To support this exciting growth, we’re looking for someone to join our Support team and to ensure that Moneybox continues to be known for taking pride in supporting and delighting both existing and potential customers. We want to go above and beyond wherever we can and ensure that using the service is a great experience.

EXPERIENCE AND SKILLS

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• Excellent written and spoken English.

• Ability to work well both individually and as part of a team.
• Degree educated or relevant work experience.
• Good analytical and problem solving skills.
• A ‘high-output do-er’ with a desire to work in a fast-paced, fast-changing startup environment.

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• Interact with current and potential customers through our online chat function and email, to address any queries they have.

• Work with the wider Operations and Compliance team to ensure a great customer experience.
• You’ll learn some of our key operational tasks, to help out our Pensions and Customer Operations teams on these where needed
• Work within an energised and passionate team, sharing your knowledge and experiences.
• Look for ways to go ‘above and beyond’ to make customers happy.