We are currently growing at a rapid pace with more and more people using Moneybox. To support this exciting growth, we’re looking for someone to join our Support team and to ensure that Moneybox continues to be known for taking pride in supporting and delighting both existing and potential customers. We want to go above and beyond wherever we can and ensure that using the service is a great experience.

EXPERIENCE AND SKILLS

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• Excellent written and spoken English.

• Ability to work well both individually and as part of a team.
• Experience working to metrics in a contact center environment.
• Good analytical and problem solving skills.A ‘high-output do-er’ with a desire to work in a fast-paced, fast-changing startup environment.
• Able to confidently prioritise tasks, identify patterns and work independently.
• Direct experience with Intercom.

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• Interacting with current and potential customers through Intercom and phone to address any queries they have.

• Interacting with the Operations and Compliance team to ensure a great customer experience.
• Interacting with the Product team to continually improve the customer experience.
• Look for ways to go ‘above and beyond’ to make customers happy.
• Raising awareness of our mortgage advice service to help customers on their home-buying journey.