To support our growth, we’re looking for someone to join our Support team and to ensure that Moneybox continues to be known for taking pride in supporting and delighting both existing and potential customers. We want to go above and beyond wherever we can and ensure that using the service is a great experience. We’re specifically looking for a small team to be online and available for our customers outside of our key hours, helping to identify any issues and provide any support for escalated queries over this time.

EXPERIENCE AND SKILLS

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• Excellent communication skills

• Ability to work well both individually and as part of a team.
• Experience working to metrics in a contact center environment.
• Good analytical and problem solving skills.A ‘high-output do-er’ with a desire to work in a fast-paced, fast-changing startup environment.
• Able to confidently prioritise tasks, identify patterns and work independently.
• Direct experience with Intercom.

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• Interacting with current and potential customers through Intercom and phone to address any queries they have and provide great customer service.

• Working alongside the Operations and Compliance team to ensure a great customer experience.
• Providing key feedback to Team Leads and managers on key customer queries and issues.
• Looking for ways to go above and beyond to provide a great service and experience for our customers.
• Raising awareness of our mortgage advice service to help customers on their home-buying journey.
• Understanding the wider Moneybox roadmap and direction, helping to feed into this.
• Problem solving and triaging - as a member of the Sunrise team there’ll be times with limited technical support to resolve your queries.
• Be self motivated; you’re able to stick to productivity and quality targets even when working unsupervised.