SKILLS AND EXPERIENCE REQUIRED

The successful candidate must have proven experience of leading/managing a front line AV/IT support service within a customer service organisation. This includes a good understanding/experience of technical operation, maintenance and delivery of AV, IT and Events
You will have experience of effective performance management and a good working knowledge of relevant recognised standards. You will have knowledge/understanding of relevant audio visual systems to facilitate problem resolution across a wide range of AV installations throughout the organization.

QUALIFICATIONS REQUIRED

You will be educated with a minimum of a degree or equivalent qualifications or proven experience
Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.
We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.
Contact Details/Informal Enquiries: Luke Lalla-Maharajh, Events, AV and Digital Media Manager, l.lalla-maharajh@herts.ac.uk
Closing Date: 17 August 2025
Interview Date: Early to mid September
Reference Number: REQ000152
Date advert placed: 01 August 2025
Our vision is to transform lives: At the University of Hertfordshire we are committed to equality, diversity and inclusion and building a diverse community. Towards that aim we particularly encourage applications from candidates likely to be underrepresented within Library and Computing Services. These include people from Black, Asian and minority ethnic backgrounds, disabled people, LGBTQI+ people and women in grades UH7 and above. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts

The Support Team Leader - EAVDM will have responsibility for the delivery, implementation, operation and daily management of the EAVDM team. They will need to work closely with the EAVDM Manager and Team Leaders within the department to support the wide range of University audio visual services.
You will also be responsible for the maintenance of the Audio Visual (AV) and Digital Media (DM) installations in University teaching and meeting rooms, video conference rooms, TV Studios and Digital Signage system. This will include planning for and carrying out the routine and procedures necessary to ensure the efficient operation of AV/IT systems, theatre equipment (including IT, AV, lighting and Sound and projection), networking infrastructure associated with this and media and IT equipment across the University Estate
This will also include providing effective customer service, processing of service requests, enquiries, bookings, complaints and client liaison relating to LCS services, using the organisations’ relevant enterprise systems, e.g. Web Help Desk