ABOUT US

We are a NHS surgery in the middle of Chesterton, Cambridge. We support about 14,000 patients. In our team we have 48 staff and this is a mix of clinical staff and a large support team who do all the administration, reception work that goes along with providing our services. We are looking for two new team members to join our support team in what will be varied roles.
We are a supportive team and everyone is encouraged to develop in their role and learn new things. We can definitely say that no two days are the same.
As a support team member you will develop a specialism in a particular area along with being trained in the main aspects of your job.

WHAT SKILLS DO I NEED?

Although no formal qualifications are needed for the roles, we do expect the following – these are essential:
Very good team skills – we are successful because everyone works together to meet the needs of our patients. You will be expected to take responsibility for your work and keep your team and leads up to date on what is happening. You need to be able to get along with people and be willing to support them.
IT skills – for both roles, you certainly need to have good computer skills. You will need to know how to use email, and to use the Microsoft packages well. These packages are Word, Excel and Powerpoint. You need to be able to adapt and use other packages which are designed for use in GP surgeries.
Attention to detail - accuracy is important. You will be expected to work quickly, but with the highest level of attention to detail. This may be checking patient information, checking medication information or making sure that you update records accurately.
Communication skills – you need to be able to adapt your verbal or written skills as the situation arises. Whether this is writing to a patient or a colleague or supporting a patient who is upset / frustrated about a situation. You will need to have empathy and treat everyone with respect and kindness.
Organised – you will be responsible for organising and prioritising your own workload and support other team members. As part of this, you will keep the team and team leads up to date on the status of your work.
To be successful in this role, you will need to be a self-starter. This means, you will take on work as it needs to be done, and you will not need to be told or encouraged to do so in order to do the work.

CONFIDENTIALITY

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

SUMMARY OF THE ROLE

As a member of the Practice Support Team you will provide a high quality service to our patients through excellent customer service skills. You will be part of the support team who ensure all functions are carried out in accordance with agreed procedures, protocols and time-scales. The team delivers an important role within the Practice and working effectively as a team is part of the Practice’s ethos.
In addition to the core hours the post-holder is required to provide absence cover for the team and to cover additional clinics (which can be at a weekend) as needed.

WHAT WOULD BE BENEFICIAL FOR THE ROLE?

If you have experience of using SystmOne that would be beneficial.
Previous experience in the NHS may be helpful, however it is definitely not essential.

CARRY OUT ANY OTHER DUTIES AS REASONABLY REQUIRED

This is not intended to be an exhaustive list of responsibilities, and it is expected that you will participate in a wide range of activities. You also understand and accept that as the NHS is changing regularly, the content of your job will change to reflect the needs of the changing support team requirements.
Job Types: Full-time, Permanent
Pay: £12.21 per hour

Benefits:

• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• On-site parking

Schedule:

• Monday to Friday

Work Location: In perso