SUPPORT TEAM MEMBER – EPOS SOFTWARE (SWEDISH & ENGLISH SPEAKING)

Job Type: Full-time
Location: Remote, Hybrid, or Office-Based (Flexible)
Salary: Competitive, based on experience
Experience Level: Mid-level (2+ years)

ABOUT US

We are a busy company with a focus on EPOS (Electronic Point of Sale) software to our clients. Our support team plays a vital role in ensuring customer satisfaction and smooth day-to-day operations.

JOB DESCRIPTION

We’re looking for a bilingual Support Team Member fluent in Swedish and English to provide first and second line support for our EPOS software. You’ll be helping users via phone, email, and chat, diagnosing issues, and ensuring timely resolutions. The clients you deal with would be predominantly Swedish but also Norwegian, Danish, German, Dutch, Austrian and English speaking.

REQUIREMENTS

• Fluent in Swedish and English (spoken and written).
• 2+ years experience in a support role, ideally with in-house software and EPOS systems.
• A willingness to learn new skills and processes.
• Experience using Zendesk and TeamViewer is highly desirable.
• Good technical troubleshooting skills.
• Excellent communication and customer service abilities.
• Ability to work independently in a remote or hybrid setting.

PREFERRED QUALIFICATIONS

• Experience in a multilingual support environment.
• Familiarity with retail or hospitality operations.
• A proactive, customer-first mindset.

• Provide first and second line support to users of our EPOS software.
• Communicate effectively via phone, email, and live chat.
• Troubleshoot and resolve software-related issues.
• Use Zendesk for ticketing and TeamViewer for remote support.
• Escalate complex issues to senior support or development teams.
• Maintain accurate records of support interactions.
• Collaborate with internal teams to improve support processes.