WHO ARE WE?

Embross is a world-leading passenger automation and self-service technologies for the global travel market and border services.
We get to think creatively across a diverse range of technologies and applications to solve service and operational challenges for the world’s busiest public transit spaces. If you appreciate making a difference, we should talk.
We pride ourselves on staying ahead of the curve as we help our customers optimize and improve their service delivery models in an ever-evolving environment.
What are we Looking For?
In order to support our support Team for Gatwick Airport, we are looking for a dynamic Support Technician Airport Systems.The candidate will be responsible for supporting our product by acting as the liaison between the customer and other internal teams.
Your ability to work in a complex environment will also make you an ideal applicant.

Main responsibilities:

• Repair and maintain our systems such as Bag Drop and Kiosks
• Provide immediate support for these systems
• Support & provide troubleshooting when issues arise
• Always look at ways to work more efficiently, improve processes and procedures

REQUIRED TECHNICAL AND PROFESSIONAL KNOWLEDGE & SKILLS:

• A minimum 3-year experience in Support hardware
• Networking understanding of PC and protocols including TCP/IP, AD, DHCP, DNS J2EE, Web server solution and Windows desktops,
• Proven work experience of configuration/troubleshooting
• Familiarity with Office 365
• Customer service oriented to represent Embross when on site
• Take ownership of issues and see them through until resolved
• Applicants must be able to attain UK Security Check status.

EDUCATION & QUALIFICATIONS

• Degree/Diploma in computer or similar field
• GCSE or equivalent (preferred)

EXPERIENCE:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

• Repair and maintain our systems such as Bag Drop and Kiosks
• Provide immediate support for these systems
• Support & provide troubleshooting when issues arise
• Always look at ways to work more efficiently, improve processes and procedure