SUPPORT TECHNICIAN (APPLICATIONS) | 8598 | PERMANENT CONTRACT | 37 HOURS PER WEEK | £30,559 TO £32,654 PER ANNUM | GRADE G | COUNTY HALL

Norfolk County Council are the main local authority for Norfolk providing services countywide to Norfolk residents. We’re seeking a Support Technician with experience in application and software support to join our Application Management Team.
Our Digital Services department provides the technology infrastructure, data management and user support that enables Norfolk County Council employees to work as efficiently and effectively as possible, which in turn delivers better outcomes for Norfolk residents and businesses.
This role is based within Fire Application Support, a key part of the Application Management Team at Norfolk County Council. The team is responsible for supporting a range of critical systems used by Norfolk Fire and Rescue Service, from emergency response platforms to essential business and administrative applications. In addition to fire specific systems, the team also supports several core business applications used across Norfolk County Council.

• Incident and Request Triage: Accurately assess and assign incoming incidents and service requests to the appropriate team members within the Applications Management Team. ITSM and ITIL4 awareness would be an advantage.
• Provide 1st and 2nd Line Support: Deliver technical support for applications used across Norfolk County Council and Norfolk Fire and Rescue Service. Troubleshoot incidents methodically, applying systems knowledge to resolve issues.
• Application Administration: Maintain and update several bespoke fire service applications, ensuring they remain reliable and fit for purpose.
• Collaborative Working: Work closely with colleagues across Digital Services to support ongoing projects and contribute to successful delivery.
• Documentation and Knowledge Sharing: Contribute to the creation and maintenance of detailed documentation, helping to keep our internal knowledge base current and comprehensive.
  To be considered for this role, you should ideally have experience in IT support. Knowledge of Windows Server, IIS web hosting and SQL is an advantage but not essential, most importantly, we’re seeking someone who is eager to learn. You should be a team player who is organised, customer focused, and able to stay calm and effective in a fast paced, changing environment.
  This is a hybrid role, with the expectation that you will attend Norfolk County Hall regularly for team meetings and workshops, typically twice a week. On other days, you can work from home, provided you have a reliable broadband connection.
  We know we’re asking for a lot, but in return we think we have a lot to offer. There’s the role itself, which offers a diverse range of challenges, plus the opportunity to learn and develop professionally. Then there’s the working environment at Norfolk County Council, where we put work life balance at the forefront and offer flexible, smarter working arrangements, all underpinned by leading edge technology.
  We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people.
  Please note: You may also be required to attend Norfolk Police Headquarters, in which case you will need to successfully complete Police Vetting at a later stage.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
• ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
• Tax efficient ways of getting extra pension and new bikes

• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)A payment if you refer someone you know to a hard to fill job

• Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.
  Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.