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Support Technician at einsdental p+k GmbH

, , -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Tech Support, Customer Service, POS Tech Support, Support Technician, Troubleshooting, Communication, Multitasking, Problem Solving, Detail-Oriented, Organized, Team Collaboration, User Training, Documentation, Networking Fundamentals, Wireless Devices, Certifications

Industry

Description

Overview We are looking for a reliable and customer-focused Support Technician to join our team. In this role, you will provide technical support to internal and external customers, primarily through phone-based assistance. You will help troubleshoot issues, guide users through solutions, and contribute to improving our support knowledge base. Responsibilities Key Responsibilities Provide excellent customer service to internal and external clients. Handle incoming support calls and respond according to SLA standards. Troubleshoot software, system, and user-related issues. Guide customers through technical solutions and best practices. Support service technicians and collaborate with team members. Document common issues and solutions for knowledge sharing. Assist with system setup, installation, and user training. Work flexible schedules, including weekends and holidays, as needed. Perform other related duties as required. Qualifications Required Skills & Qualifications At least 1 year of customer service/technical support or IT service experience. MUST have experience as Support Technician/Tech support handling POS. Basic computer and technical troubleshooting skills. Strong verbal and written communication skills. Ability to multitask and manage time effectively. Detail-oriented and well-organized. Professional appearance and conduct. Ability to work independently and within a team. Strong problem-solving and learning ability. Preferred Skills & Qualifications Knowledge of networking fundamentals. Familiarity with wireless and SonicWall devices. A+, Network+, or Security+ certifications is an advantage. **Candidate must be willing to work in SHIFTING Schedule. **This role is on WORK FROM HOME/REMOTE Set-up. Required Skills Tech Support, Customer Service, POS Tech Support, Support Technician

Responsibilities

The Support Technician will provide technical support to internal and external customers primarily through phone assistance. Responsibilities include troubleshooting issues, guiding users through solutions, and contributing to the support knowledge base.