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Network-IT are seeking an experienced IT support professional who is looking to expand on their skillset within an MSP environment.

Being a part of a small team, this role will give you the opportunity to work on more complex technical issues, contribute to projects and continue developing your skills.

Network-IT are a small business who have been providing IT support for small to medium sized businesses for over 27 years supporting a diverse range of clients and IT environments. We offer complete IT solutions including ad hoc support, managed services and cybersecurity solutions.

Key Responsibilities

·        Provide expert technical support across a range of client environments, ensuring timely and effective resolution of issues. Support can be provided via phone, remote session, email or onsite.

·        Administer and support Microsoft 365, Active Directory, Windows Servers, and related systems

·        Manage and monitor firewalls, networking equipment, and related infrastructure

·        Deliver high-quality customer service and build strong relationships with clients

·        Communicate technical information clearly to both technical and non-technical users

·        Troubleshoot and resolve Level 2 issues proactively, escalating when necessary

·        Assist with IT project implementation and collaborate with senior engineers as needed

·        Respond to security alerts and assist with security implementations and maintenance.

About You

·        Minimum 2 years' experience in an IT support role, preferably within a Managed Services Provider (MSP)

·        Proficient in Microsoft technologies including Windows Servers, Active Directory, Exchange, Intune, Azure, and Azure AD

·        Experience with networking, firewalls, backup/recovery solutions, and virtualisation tools

·        Excellent problem-solving and communication skills

·        A proactive approach and willingness to take ownership of issues.

·        The ability to work independently while contributing to a wider technical team.

·        Experience with remote support and RMM/PSA platforms

We are looking for someone that is passionate about their craft and keen to develop this further within a small team. If you are naturally approachable, highly dependable, and excel at building trust with teammates and customers, you will fit right in.

Employer questions

Your application will include the following questions:

• How much notice are you required to give your current employer?
• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How many years' experience do you have in the IT industry?
• Do you have a current Australian driver's licence?
• You’ve been grinding remote tickets for years.
• You’ve mastered the queue.
• You’ve soloed Exchange.
• You’ve tanked Azure outages and DPS’d your way through AD forests.

Now it’s time to squad up with a team that backs your skills, feeds your curiosity, and actually makes work fun.

We’re First Focus—Australia’s top MSP (Cloud Tango says so, 8 years running). With 300+ staff across 4 countries, we’re growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.

This isn’t just another support role. It’s a chance to:

•  Work across desktop, servers, firewalls, cloud infra, and cool AI tools
•  Train like a beast—10 paid training days, certs = pay rise
•  Join a team of smart humans who actually care about tech (and each other)
• Escape the script—solve real problems, not just reset passwords and reboot printer

What You’ll Be Doing

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange
• Troubleshooting desktops, servers, firewalls, and networks like a boss
• Supporting cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry)
• Jumping into project deployments when things get spicy
• Collaborating with senior engineers to keep environments clean, lean, and mean
• Occasionally venturing out to client sites (fuel, tolls and parking’s on us, not on you)

What You’ll Bring

• Deep knowledge of AD (mostly Azure but still a little bit of on-prem too) and end-user support wizardry
• Solid grasp of Windows Server, Exchange, and cloud platforms
• Comfort across the stack—from desktop to firewall, LAN/WAN included
• Experience with ticketing systems and a knack for making users feel heard
• Great comms, great attitude, and a genuine love for solving problems
• Driver’s license + car (for those rare but heroic onsite missions)

What You’ll Get

• 💸 Up to $95k package, plus training and flexibility
• 🧘 Free access to Uprise—1:1 coaching with qualified psychologists or counsellors
• 🏠 Hybrid working arrangements for real work-life balance
• 📚 10 paid training days a year, exam fees covered, and pay rises for certs
• 🚀 FastTrack mentoring program for career growth
• 🌍 MAD (Making A Difference) Council—equality, charity, and sustainability
• ⚡️ Tesla company car option (yes, really—conditions apply)
• 🎉 Regular social events and a team culture built on trust, curiosity, and support
• 💸 Employee and client referral bonuses
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