Support Technician I at Propio

Overland Park, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Troubleshooting, Documentation, Computer Systems, Networking, Software Applications, Problem-Solving, Microsoft Windows, Microsoft Office, Desktop Hardware, IT Service Management, Azure M365, AWS, Team Collaboration, Adaptability, Learning

Industry

Translation and Localization

Description

Description Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you. We are looking for a highly motivated and skilled Support Technician I to join our dynamic and fast-paced IT team. The successful candidate will be responsible for providing technical support to our external customers, ensuring that incidents and requests are resolved in a timely and efficient manner. This role is located in our Overland Park, KS office. Responsibilities: Troubleshoot hardware and software issue, ensuring timely resolution Provide technical support to customers via phone, tickets, and email Document and track issues using our ticketing system, and escalating when necessary Assist in configuring and troubleshooting computer systems and applications Maintain accurate user accounts and permissions Collaborate with other members of the IT team to ensure that customers receive the highest level of service Requirements Qualifications: 1+ years of experience in IT support, with a focus on external customer support Strong customer service skills High school diploma or equivalent OR Associate/Bachelors degree in IT or a related field preferred Familiarity with IT Service Management ticketing systems Experience with Azure M365 and AWS preferred but not required Basic understanding of computer systems, networks, and software applications Strong problem-solving skills and ability to troubleshoot and think logically Experience with Microsoft Windows and Office, as well as experience with desktop hardware Ability to work independently and as part of a team, an eagerness to learn and adapt in a fast-paced environment

Responsibilities

The Support Technician I will troubleshoot hardware and software issues and provide technical support to customers via various channels. They will document and track issues using a ticketing system and collaborate with the IT team to ensure high service levels.