Support Technician (m/f/d) - Remote from the UK

at  OPEN MIND Technologies AG

WITH PASSION AND EXPERIENCE, YOU CAN ACHIEVE ANYTHING

We are one of the world’s leading developers of high-performance CAD/CAM solutions – and have been for more than 30 years! Our innovative CAD/CAM technologies ensure significantly higher performance in the programming process and set international standards in machining production.
What do a top mountain bike, an artificial hip joint and your smartphone have in common? We develop the software to produce these high-end products! With hyperMILL® we control CNC machines, and we have the highest standards for performance and part quality.
Do you have a passion for CAD/CAM technology, and would you like to contribute your know-how with us? Then send us your application as soon as possible!
We are looking for somebody working remote from the United Kingdom.

Your main tasks

• Customer and partner engagement: First point of contact for customers, sales partners and colleagues regarding technical application questions relating to our innovative CAD/CAM products by ensuring effective communication and successful project outcomes.
• Customer support: Provide expert advice and technical support on topics such as NC programming, effective use of our software technologies, CNC machines, CNC controls and the design of CAD models.
• Inquiry handling: Manage the execution, evaluation, analysis, and tracking of incoming external and internal inquiries.
• Technological development: Active involvement in the improvement and further development of hyperMill while collaborating with the technical department of OM UK.

Your profile

• Completed training as a cutting machine operator, precision mechanic, toolmaker, mechanical engineering technician or comparable training
• Manufacturing experience in toolmaking and/or mechanical engineering as well as several years of practical experience in NC programming using a CAD/CAM system. hyperMILL experience is an advantage, but not essential
• Computer skills: Proficiency in utilizing MS Office 365 tools, including Excel, Word, PowerPoint, and Outlook. Familiarity with Customer Relationship Management (CRM) software, with preference given to experience with Salesforce.
• Customer-orientated thinking and acting as well as strong communication skills.
• Problem-solving skills and an analytical mindset to identify and resolve technical issues.
• Organizational skills and a good dose of resilience to manage and prioritize multiple support requests.
• Goal-oriented mindset: Display a focus-oriented approach, thriving in a challenging goal-driven environment.
• Location: United Kingdom

Why us?

• Attractive vacation scheme: 28 paid vacation days plus bank holidays
• Competitive compensation package: A fixed salary and a variable
• Health: Private health care with Vitality Healthcare
• Discounted gym memberships (50% on several brands of gym): With our private Vitality Healthcare
• Access to many other benefits with Vitality: Such as free cinema tickets, Amazon prime…
• Onboarding Program: A comprehensive onboarding program to help you get started and develop your potential at your own pace.
• Promotion of personal development: Targeted job-related training measures and workshops.
• Company Events: Various corporate events throughout the year.
• Stimulating working environment: Be part of a dynamic and highly motivated team. Grow professionally and personally with us!
• International working environment: A varied and challenging role in a highly multinational, stable and innovative company and a well-established local team.
• OPEN MIND Technologies culture: Experience a very open-minded culture with flat hierarchies and a high degree of creative freedom.

• Customer and partner engagement: First point of contact for customers, sales partners and colleagues regarding technical application questions relating to our innovative CAD/CAM products by ensuring effective communication and successful project outcomes.
• Customer support: Provide expert advice and technical support on topics such as NC programming, effective use of our software technologies, CNC machines, CNC controls and the design of CAD models.
• Inquiry handling: Manage the execution, evaluation, analysis, and tracking of incoming external and internal inquiries.
• Technological development: Active involvement in the improvement and further development of hyperMill while collaborating with the technical department of OM UK