Job Brief:
The support technician will be a part of the team who will assist with providing tier 1 hardware and software support to assigned partners providing solutions to end users with questions and/or problems with their desktops, laptops, and printers etc.
Essential Duties and Responsibilities (other duties may be assigned to meet business needs):
- Answer incoming customer inquiries via telephone, email/web concerning hardware and software computer related issues.
- Must be able to diagnose and resolve moderate system hardware, software, network, and operator issues.
- Interface extensively with end users, peers, for the resolution or escalation of system hardware, software, network, and operator issues.
- Maintain accurate records for management reporting.
- Maintain detailed docmentation.
- Assist and train end users on basic and some complex software issues on their PC’s.
- Desktop Maintenance and Support.
- Evaluate hardware /software requirements for system compatibility.
- Support for Systems and Applications including: PC Workstations, Personal and Workgroup Printers.Enhancing PC performance.
- Virus outbreak prevention including Malware.Internet Connectivity as it pertains to Windows and hardware.
- Mobile device management.
- VOIP support.
- Configure and Deploy New Desktop / Laptop Devices and Software.
- On-site visits to partners.
- This role will be part of an on-call rotation for after hours support.
Qualifications/Requirements:
- Proficiency in Windows 11,10, 8.1, 8, 7, Vista, XP. Knowledge of Mac PC’s a plus!
- Proficiency in all versions of Microsoft Office.
- Proficiency in the Microsoft 365 admin portal
- Understanding of basic networking.
- Understanding of cloud computing.
- Understanding in the roles of a server.
- Ability to multi-task with strong organization and customer service skills.
- Ability to work in a team environment, presenting a professional image and commanding the respect of staff and peers.
- Requires strong initiative, detail orientation, ability to interpret problems and decisive decision-making skills.
- Solid analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Exceptional interpersonal communication skills.
- Ability to work collectively with the team and all associates.
- Ability to lift 20 lbs (some heavy lifting of equipment).
- Ability to work collectively with clients.
Education/Training/Experience:
- 3-5 years experience supporting Windows desktops, laptops/ PCs
- A+ certification and Network+ and or MCP certifications a plus
- Experience troubleshooting network, software, and all hardware.
- Customer Service experience a must.
Perks & Benefits:
- Monthly vehicle stipend, freeing you from tracking mileage
- Monthly cell phone stipend
- Monthly home internet stipend
- Celebrating birthdays for all staff members
- Employee of the Month bonus
- Certification bonuses to support your professional growth
- Additional pay for after-hours work
- Extra compensation for hourly project work
- Complimentary beverages and snacks for those midday cravings
- Monthly cookouts or catered lunches to enjoy together
- Quarterly offsite team building events, fostering camaraderie
- Unforgettable end-of-year Holiday party, complete with annual bonuses
- Wide range of employee discounts to enhance your lifestyle
- Retirement plan for long-term financial security
- Paid time off to relax and rejuvenate
- Life insurance coverage for peace of mind
- Full medical benefits to keep you healthy and thriving
Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
Education:
- High school or equivalent (Preferred)
Experience:
- Help desk: 2 years (Preferred)
- Windows: 4 years (Preferred)
Work Location: Hybrid remote in Indianapolis, I
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