SUPPORT TECHNOLOGY ENGINEER

Direct reporting to Technology Support Lead Engineer.
Brief Description:
This document defines the responsibilities, authorities, the required skills and training level of the Support Technology Engineer.
Step into the future with us! As a Product Performance Insight Support Technology Engineer, you will be a pivotal force in revolutionizing our Road & Track Testing (RTT) and LAB tire testing reporting systems. This isn’t just a role; it’s a chance to be at the epicenter of innovation, where your expertise will shape the future of our testing processes. Dive deep into a plethora of technologies, from Java and Quarkus to the latest in DevOps tools. Your insights and contributions will not only refine our workflow management systems but will also bridge the gap between today’s technology and tomorrow’s aspirations. If you’re passionate about leveraging cutting-edge technologies and have a flair for integrating new tools into existing systems, this is the place for you. We’re not just looking for what you know now; we’re excited about what you’ll bring in. New tools, technologies, and ideas are always welcomed and celebrated!

Main Responsibilities:

• Provide technical assistance to Product Performance Insight (PPI) users, redirect support to the dedicated services.
• Act as the PPI contact point for any IT related activities with external suppliers on Product evaluation site.
• System Development & Maintenance: Lead the development, implementation, and maintenance of the PPI tire testing reporting systems.
• Workflow Management: Oversee the workflow systems for PPI, ensuring efficient sequencing from lab test conditions to result processing and database persistence.
• Effectively plan, prioritize, and drive initiatives/projects to completion while coordinating across multiple stakeholders.
• Architecture Design: Architect scalable and compliant infrastructure for PPI systems that caters to multi-site/multi-region demands.
• Quality & Safety: Uphold the highest standards of quality and safety, complying with all relevant requirements and promoting a safe working environment.
• Continuous Improvement: Actively participate in Continual Improvement Process (OFI) and Continuous Improvement System (CIS) initiatives.
• Software Development: Coordinate and execute software development tasks related to PPI systems, including the creation and maintenance of test reporting applications.
• Technical advisory and overseeing: Recommend technical improvements, technical design and develop a roadmap for assigned products.
• Maintain and complete the existing documentation on IT related work into the dedicated wiki and ensures audit compliance.Contribute, comply with and follow-up of all Quality System requirements.
• Contribute to a safe working environment, comply with all safety requirements and instructions.
• Contribute and comply with all EHS activities.

To join our team, you will need:

QUALIFICATIONS AND EXPERIENCE:

• A bachelor’s degree in in information technology, Computer Science, or a related field is required at minimum, however a master’s degree would be advantageous.
• 3-5 years’ experience in software development.
• Strong problem-solving skills and the ability to work in a fast-paced environment.
• Excellent communication and coordination skills.
• Languages: Fluent in English.

SKILLS & EXPERTISE:

• Technical Proficiency: Solid grounding as a Software Engineer, database management, and General IT work as available - computer maintenance, Windows system updates, swapping out computers.
• Project Management Tools: Skilled in JIRA with strong documentation skills in Confluence and not only.
• Programming:
• Mastery in C# .Net Framework
• Proficient in Java and Java EE programming
• VBA Experience / Macro work
• Familiarity with front-end technologies, notably AngularJS.
• DevOps & Database Management: Experience with databases, especially Oracle and SQL. Knowledge of PostgreSQL is a plus.
• Version Control: Proficient in tools like Git.
• Openness to Innovation: Eagerness to integrate and experiment with the latest tools and technologies in the industry.

• Provide technical assistance to Product Performance Insight (PPI) users, redirect support to the dedicated services.
• Act as the PPI contact point for any IT related activities with external suppliers on Product evaluation site.
• System Development & Maintenance: Lead the development, implementation, and maintenance of the PPI tire testing reporting systems.
• Workflow Management: Oversee the workflow systems for PPI, ensuring efficient sequencing from lab test conditions to result processing and database persistence.
• Effectively plan, prioritize, and drive initiatives/projects to completion while coordinating across multiple stakeholders.
• Architecture Design: Architect scalable and compliant infrastructure for PPI systems that caters to multi-site/multi-region demands.
• Quality & Safety: Uphold the highest standards of quality and safety, complying with all relevant requirements and promoting a safe working environment.
• Continuous Improvement: Actively participate in Continual Improvement Process (OFI) and Continuous Improvement System (CIS) initiatives.
• Software Development: Coordinate and execute software development tasks related to PPI systems, including the creation and maintenance of test reporting applications.
• Technical advisory and overseeing: Recommend technical improvements, technical design and develop a roadmap for assigned products.
• Maintain and complete the existing documentation on IT related work into the dedicated wiki and ensures audit compliance.Contribute, comply with and follow-up of all Quality System requirements.
• Contribute to a safe working environment, comply with all safety requirements and instructions.
• Contribute and comply with all EHS activities