Join our dynamic team at SignUp Software, a leader in Microsoft Dynamics solutions, known for our innovative AP automation tool, ExFlow. As pioneers in invoice process automation, we help businesses around the world streamline their workflows and enhance operational efficiency. With a strong reputation for expertise, a collaborative work environment, and exciting growth opportunities, we offer an inspiring space for you to contribute to cutting-edge solutions and advance your career in tech. This role in particular will likely develop quickly and take on Support leadership responsibility

REQUIRED SKILLS

• Higher professional education (MBO) level or equivalent.
• 3-5 years of relevant experience in a customer support team lead role or similar
• Strong affinity with IT, ideally within ERP systems.
• Customer centric mindset with strong prioritisation skills, decisiveness, and proactivity.

ADDITIONAL QUALIFICATIONS THAT WOULD BE A PLUS

• Experience with D365FO or similar ERP systems.
• Familiarity with customer success principles.

ABOUT US

SignUp Software was founded in 1999 and introduced ExFlow in 2003. Over the years, SignUp Software has earned a strong reputation in the Microsoft Dynamics community for its solutions in financial process automation. The solutions in the ExFlow product portfolio are built into Microsoft Dynamics 365 and utilize Azure Services, specifically designed for the “Office of the CFO” and the “Office of the COO”.
SignUp Software currently operates from Sweden (where it is headquartered), Denmark, Netherlands, Germany, Spain, UK, USA, Canada, Singapore, Malaysia, and Australia, and has over 200 employees and partnerships with more than 100 resellers worldwide. Globally, over 1,500 customers rely on ExFlow to enhance their financial processes in more than 60 countries

• Ownership of 1st Line & ensuring workflow efficiency, ticket quality, enablement & SLA adherence
• Support CSAT activities, contribute to customer centric processes & drive data quality/categorisation.
• Ownership of escalation and workload/throughput balancing
• Act as an internal customer advocate, working with teams to address any product-related challenges.
• Manage daily incident handovers to other global regions
• Monitor customer CSAT and health, addressing any risks of churn and implementing strategies to improve retention.
• Ensure CRM data quality for assigned customers
• Collaborate closely with the Customer Experience Manager and Sr. Director of Global customer care to ensure a seamless customer experience.