Support Worker - KAFS Mini Storage

at  Highbridge Human Capital Inc

Kamloops Aboriginal Friendship Society (KAFS) was established in 1972 and is a non-profit organization with a status free open-door policy. KAFS is dedicated to empowering the Aboriginal and non-Aboriginal communities of Kamloops and surrounding areas. KAFS provides culturally appropriate programs and inclusive services that meet the needs of urban Indigenous people to become healthier, physically, mentally, emotionally, and spiritually.

THE OPPORTUNITY:

Under the supervision of the Mini Storage Manager at the Kamloops Aboriginal Friendship Society, the Mini Storage Support Worker is responsible for overseeing and supporting the operations of the Mini Storage Facility. This role ensures that clients have access to essential services, including storage, hygiene, and laundry. The Worker will work closely with the Mini Storage Manager to plan and effectively communicate services to the team, ensuring smooth operations.
The Worker will take a proactive role in crisis response, prioritize safety in all practices, and collaborate with external service providers to offer holistic support to clients. We are seeking a candidate with strong leadership skills, effective collaboration abilities, and the flexibility to adapt in a constantly changing environment while focusing on client needs and team dynamics.

REQUIREMENTS – WHAT YOU BRING TO KAFS:

• Post Secondary education related to Human Services, Community Support, Mental Health, Addictions or related field*
• 2 years of experience working with individuals with diverse backgrounds providing front-line support*
• Lived or living experience of mental health and/or substance use (including experiences of homelessness, poverty and other marginalization) is an asset.
• A valid driver’s license is an asset.
• Knowledge of local First Nations/Aboriginal cultures and or a demonstrated ability to work with First Nations/Aboriginal peoples.
• A combination of education and/or significant experience will be considered.

OUR “MUST HAVES” THAT MAKE YOU GREAT:

• Ability to build and maintain professional relationships with staff, clients, and partner social service agencies.
• Capable of multitasking effectively in a fast-paced and high-pressure environment.
• Maintains composure and calmness during crisis situations.
• Adapts quickly and effectively to dynamic and changing circumstances.
• Proficient in navigating available resources for clients and providing appropriate referrals to enhance their well-being.
• Able to work independently with confidence while proactively seeking guidance or assistance when necessary to ensure tasks are completed accurately and efficiently.
• Values teamwork and collaboration, providing support and contributing to the professional development of team members when needed.
• Demonstrated ability to problem-solve and devise effective solutions tailored to meet the unique needs of clients.
• Provides and accepts constructive feedback with a focus on improving performance and attitude.
• Criminal Record Check Vulnerable Sector
• Willingness to participate in on-the-job ongoing training and take outside training including, but not limited to Food Safe, WHMIS, Non-violent Crisis Intervention, De-escalation, Occupational First Aid, Naloxone, Trauma-Informed Practices
• Culturally sensitive, with the ability to incorporate diverse cultural aspects into interactions with clients.
• Well-established plan for maintaining personal well-being, resilience, and work-life balance.

• Lead the team in daily operations, including briefing on daily tasks, menu, and duties.
• Complete laundry services for items received by clients while following safety protocols.
• Delegate tasks and duties to team to ensure efficient operations and safety of the facility.
• Develop and maintain positive relationships with clients, ensuring their needs are met with empathy and professionalism.
• Establish and sustain collaborative relationships with service providers to facilitate client referrals and support.
• Lead by example always building strong, supportive relationships with clients whenever possible.
• Advocate for the team to continuously build productive partnerships with service providers through collaboration and referrals.
• Document accurate client records and track client progress for reporting requirements.
• Maintains an accurate and detailed communication log to ensure that all staff are informed of any important updates related to operations, clients, or other critical information.
• Oversee the client intake process, ensuring all necessary documentation is completed accurately.
• Support and encourage staff to actively engage clients in completing intake procedures.
• Mediate disputes, address behavioral issues, and enforce facility rules among clients or between staff and clients with professionalism.
• Ensure a safe and secure environment by enforcing safety measures and policies and conduct routine perimeter checks every 30 minutes.
• Lead crisis response efforts, including administering first aid or naloxone as required.
• Plan weekly meal offerings and manage the inventory of food, supplies, donations, and other resources, and report needs to the Mini Storage Manager.
• Ensure the physical upkeep of the facility, addressing or reporting any maintenance needs to the Mini Storage Manager.
• Ensure that statistical recording templates are kept current and accessible to all staff; submit monthly statistics reports to the Mini Storage Manager.
• Attend meetings related to client well-being and care to provide insights and updates.
• Assists in the onboarding of new employees by offering guidance and support to help them understand their rights, duties and expectations associated with their position
• Attend training sessions to stay updated on best practices.
• Collaborate with the Mini-Storage Manager to develop and refine policies, procedures, and program development and service delivery.
• Practice self-care to manage job-related emotional and physical challenges.
• Perform other related duties as assigned or required.