Support Worker at Mission Australia

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

69960.0

Posted On

10 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Support Work, Case Management, Cultural Responsiveness, Life Skills Development, Community Engagement, Team Collaboration, Empathy, Communication, Administrative Skills, Integrity, Reliability, Accountability, Initiative, Flexibility, Respect For First Nations Cultures

Industry

Non-profit Organization Management

Description

Full Time, Permanent Role Location: Katherine, NT Salary of $69,960 + Super + NFP Salary Packaging Benefits Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose. Your opportunity In the role of Support Worker, in our Tenancy Sustainability Program, you will be on the frontline of helping individuals and families at risk of homelessness build stability and hope. Every day, you’ll support participants to maintain their homes, develop life skills, and connect with the services and opportunities they need to thrive. Working alongside a passionate and caring team, you’ll contribute to tailored case plans and bring a trauma-informed, strengths-based, and culturally responsive approach to every interaction, turning everyday support into real, lasting change in people’s lives. Your key responsibilities will be to: Provide day-to-day, person-centered support to individuals and families, including assistance with tenancy maintenance, life skills development, and engagement with community services. Support the delivery of tailored case plans under the guidance of Case Managers, ensuring plans are sensitive, culturally responsive, and aligned with participants’ goals. Complete required paperwork, assist with registrations, and ensure all documentation meets Mission Australia standards. Contribute to the smooth functioning and continuous improvement of the Tenancy Support Program through participation in team activities, projects, and training initiatives. Build and maintain positive relationships with participants, colleagues, and external stakeholders to enhance service outcomes and community engagement. Provide outreach services as required and support participants in connecting with wider community programs and resources. Work collaboratively with colleagues, assisting senior staff as needed, and maintaining a professional, respectful, and positive approach in all interactions. Requirements for success Completion of an appropriate certificate or diploma in a related field or equivalent relevant experience acceptable to Mission Australia. Previous experience in a similar support role or relevant industry, demonstrating the ability to assist participants effectively. A strong belief in everyone’s capacity to grow and self-right, with a positive and empathetic approach to participant support. Ability to work effectively as part of a team, supporting colleagues and contributing to a positive workplace culture. Ability to maintain professional boundaries and demonstrating integrity, reliability, and accountability in all aspects of work. Basic written and verbal communication skills, familiarity with technology, and the ability to complete administrative tasks accurately. Respect for and understanding of Central Australian First Nations cultures and the ability to engage respectfully and inclusively. Willingness and ability to learn new processes, take initiative under supervision, and respond flexibly to participant and program needs. Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. Your benefits Rewarding work – every day you know you’re making a real difference Not-for-profit salary packaging, reducing your tax (details via AccessPay) Free external, confidential counselling and access to chaplaincy support Volunteering opportunities Opportunity to purchase additional annual leave Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off Our culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au How to apply Click ‘Apply’ and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.

Responsibilities

As a Support Worker, you will provide day-to-day, person-centered support to individuals and families at risk of homelessness. You will assist with tenancy maintenance, life skills development, and engagement with community services.