With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
As a Senior Supportability Manager, you will lead a team that is pivotal to anticipate, understand and solve product or supportability issues and drive a great Microsoft customer support experience. You will partner with Engineering Leaders and other senior product experts across the company to identify opportunities to improve Microsoft products and enable teams to envision & create self-serve capabilities, diagnostic tools and automation capabilities. This opportunity will allow you to accelerate your career growth and hone your product and leadership skills. You will develop deep technology industry knowledge and become adept at leading diverse teams.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

REQUIRED QUALIFICATIONS:

• 8+ years related work experience (e.g., technical/customer services, technical/customer support, business process operations, product development/management, product marketing, business or product strategy, technical consulting, data analysis)
• OR Bachelor’s Degree in Computer Science, Information Technology, Business, Social Science, Marketing, Communications, Accounting, Sales, or related field AND 5+ years related work experience (e.g., technical/customer services, technical/customer support, business process operations, product development/management, product marketing, business or product strategy, technical consulting, data analysis)
• OR Master’s Degree in Computer Science, Information Technology (IT), Business, Social Science, Marketing, Communications, Accounting, Sales, or related field AND 4+ years related work experience (e.g., technical/customer services, technical/customer support, business process operations, product development/management, product marketing, business or product strategy, technical consulting, data analysis).

ADDITIONAL OR PREFERRED QUALIFICATIONS:

• 5+ years of people management and business leadership experience
• 5+ years program management or technical program management experience, managing remote and globally distributed project teams
• 5+ years of experience driving engineer readiness and/or product quality investments.
• Experience with Cloud Security, Malware landscape, and/or Incident Response preferred.
• Experience with PowerBI, SQL and/or Kusto (data explorer) Query language preferred.
• Engineering and Marketing teams.
• Ability to navigate and influence in a matrixed organization.
  Supportability M5 - The typical base pay range for this role across the U.S. is USD $103,800 - $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,700 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

• Single reqs: Microsoft will accept applications for the role until Month Day, Year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

• Single reqs: Microsoft will accept applications for the role until Month Day, Year