WHO WE ARE.

Support When It Matters Enterprise CIC (SWIM) is an African/Caribbean led Hackney-based social enterprise focused on improving mental health and wellbeing and criminal justice outcomes for African/Caribbean and other minoritised communities.
Our expertise is in delivering culturally informed psycho-social interventions to individuals and groups experiencing discrimination and exclusion, helping them make positive changes in their lives through better access to services such as substance misuse or mental health support. We deliver programmes to reduce re-offending and substance misuse, along with housing and employment.
Our approach is embedded in hope, compassion and unconditional positive regard while facilitating and supporting personal responsibility and commitment to change. Our programmes and service areas actively support participants to examine culture, and belief systems, acknowledge hardships and build the motivation and resilience to work towards positive goals and aspirations.
SWIM is commissioned by Local Authorities, Ministry of Justice (MoJ) and other commissioners to support people from African/Caribbean heritage and other minoritised communities to overcome their challenges and go on to lead meaningful lives.
Through our consultancy and outreach work, we also support local health and mental health services to design more culturally informed approaches that reduce the reticence to engage and reduce mistrust among many ethnic minority communities.

JOB SUMMARY:

We are recruiting an experienced Supported Housing Manager to oversee the daily management of our housing provision and staff team across all Support When It Matters Enterprise (SWIM) schemes. Our staff teams provide housing and recovery support to people who have a range of complex support needs relating to substance and/or alcohol issues, poor mental health and are experiencing accommodation problems. You will create a culture to support the ethos of the organisation and provide values based, clear, and passion driven operational leadership to your teams.
SWIM works closely with local communities to provide the infrastructures that create meaningful alternatives to homelessness, including problematic substance and alcohol use. This includes the development of an internal therapeutic programme, a mutual aid offer, and linkage to a range of community activities.

EDUCATIONAL REQUIREMENTS & COMPETENCY FRAMEWORK

These are the education requirements and competencies required for this role. Please demonstrate in your application where you meet the requirements and where you may need additional support and training.

EDUCATION & EXPERIENCE

Housing management experience including experience working in therapeutic environments.
Experience of managing staff in a challenging and demanding environment.
Experience of delivering training.
Experience of staff supervision & development training.
Experience of effective, purposeful, and active partnership working.
Experience of motivating and inspiring unpaid staff and establishing the values-based training and support they require to flourish both professionally and in their personal recovery journey.
Experience of effectively using data collection systems and translating data output in to meaningful, clear information.
Experience that demonstrates administrative and financial management skills including direct experience of managing budgets.

EDUCATION & EXPERIENCE

IOSH or NEBOSH Qualification – or willingness to work towards either.
Job Types: Full-time, Permanent
Pay: £32,386.00-£35,396.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Greater London Region: reliably commute or plan to relocate before starting work (required)

Experience:

• Supported Housing Manager: 2 years (required)

Work authorisation:

• United Kingdom (required)

Location:

• Greater London Region (required)

Willingness to travel:

• 50% (required)

Work Location: In person
Reference ID: Supported Housing Manager Job Description and Person Specificatio

YOU WILL BE RESPONSIBLE FOR SEVERAL KEY DELIVERY AREAS:

1. The management of accommodation that provides a therapeutic environment for individuals, before moving on to full independence, their own tenancies and potentially employment. The role will involve managing Team Leaders, Project Workers and Volunteers and ensuring the safety and wellbeing of residents.
2. Effectively manage the Housing Team to deliver a blend of Housing First, harm reduction techniques and the provision of Psychologically Informed Environments. You will ensure staff provide a timely and robust assessment, pre-tenancy work and case coordination of individuals in the house and the provision of both opportunistic and structured interventions.
3. Assist in processing referrals, conduct thorough assessments and complete admissions through the smooth running and development of projects and move on accommodation pathways, ensuring tenants have a fluid transitionary experience and their needs appropriately met. Ensuring all housing benefit claims are active and unblocking paused or suspended claims.
4. You will work closely with the Local Authority, partner organisations, team leaders, clinicians, social enterprises, and education and training providers to develop integrated infrastructures that engage, support, and navigate individuals into established wellbeing and meaningful activity in the community, including sustainable alternatives to drug/alcohol misuse and crime.
5. Working alongside the operations manager and through supervision and solid management, look to build quality across services and expand the provision across SWIM.
6. Working alongside the housing compliance manager you will be responsible for completing schedules of work and be first port of call for contractors. You will work alongside the Central Housing Team to ensure contractors fulfil their works within an agreed timescale and to a high standard.
7. You will assist the Central Housing Team in conducting periodic audits of the regions housing provision, identifying deficiencies and improvement works and ensuring completion of action plans in agreed timescales.
8. Alongside the housing compliance manager you will be responsible for ensuring statutory compliance of all properties ensuring all documentation is recorded, stored and followed up at point of expiry.
9. Alongside the housing compliance manager you will ensure that all property checks are completed on a weekly cycle to ensure properties are safe and meet legal compliance. If remedial works are required, you will ensure maintenance is conducted in a timely manner.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Leadership and Staff Management
1. Hold managerial responsibility for the staff within your team to ensure a skill mix and ensure robust systems are in place for reflective practice, general and clinical supervision.
2. Participate, collaborate on, and co-produce the appraisal, supervision, and Learning & Development processes.
3. To manage all employee relations (HR) issues within your team and support the recruitment, induction and training of staff and professional volunteers.
4. To provide coaching, wellbeing support, training, and supervision to enable your team to deliver their roles, grow and reach their fullest potential.
5. Deliver in-house training to staff teams where appropriate and ensure staff are qualified to carry out their duties safely and effectively.

GENERIC DUTIES & RESPONSIBILITIES

Confidentiality
Service user, volunteer and/or staff information is confidential. It is a condition of employment that you will not use or disclose any confidential information obtained in accordance with data protection legislation.
Code of Conduct
All staff are expected to adhere to all SWIM’s policies and procedures that establish standards of good practice and follow any codes of conduct which are relevant to their own profession.
Privacy & Dignity
Staff should respect service user/family/carer’s diversity, cultural needs and privacy.
Safeguarding
All staff have a duty to safeguard and promote the welfare of service users, volunteers, their families and carers, you have a duty to ensure you are familiar with safeguarding policies, attend training for safeguarding and know who to contact if you have concerns about an adult or child’s welfare.
Health & Safety
SWIM has a duty of care to employees and will ensure that, as far as is reasonably practicable, adequate training, facilities and arrangements for risk avoidance are in place. All employees are required to comply with relevant Health and Safety legislation and policies relating to Health & Safety and Risk Management.