We are One YMCA, a registered charity and housing association delivering community-based services across Hertfordshire, Buckinghamshire, and Bedfordshire. As part of the work we do we help and support over 57,000 young people to belong, contribute and thrive every single year.
One YMCA is entering a period of rapid expansion and growth, with aspirations to both diversify and strengthen our housing provision. Whilst part of a rapidly expanding staff team, currently with over 100 employees, we are recruiting to supported housing worker roles to work with residents in our Hatfield Hostel Service.
This role is part of a team delivering accommodation and support to local individuals. Support will be delivered in a person-centred way, aiming to understand the strengths of individuals. Residents will be supported to get the most from their accommodation placement while also planning for their future and more independent living.

The Role:

• Provide high quality housing support to residents, including person centred support plans, risk assessments, advice, and guidance.
• Actively engage with residents to maximise the benefits of their stay at the YMCA.
• Work towards and achieve the agreed Key Performance Indicators and performance objectives and ensure a high level of service is provided
• To ensure each resident has a clear programme of support in place to help them achieve the independent living skills required for them to progress onto a more or even completely, independent living placement / accommodation as they get older
• To ensure the health and safety of the residents; in supporting them to maintain and further improve their mental health, and to promote their independent living abilities in accordance with their individual support plans, fully involving them in all aspects of the planning and service delivery.
• To develop and maintain operational links with key partners and stakeholders keeping them fully informed of the pathways and support needs of the residents.

Requirements:

• Experience of working with a vulnerable client group and/or those with a history of homelessness
• Qualification in a related field (e.g. housing, social care)
• Knowledge of mental health and substance related issues
• Excellent written and verbal communication skills, with an ability to engage an audience and effectively deliver the target message.

These roles may require working flexible hours in accordance with the rota, as set out by the line manager, and in line with the needs of the service users.
Providing considerably more than just accommodation, our highly experienced support and complex-needs team deliver over 23,000 housing related support sessions each year through which our housing team were able to support a total of 992 vulnerable individuals to escape homelessness and rough sleeping with 463 of our residents being helped to move-on positively into their own long term settled accommodation.
This is an exciting time to be joining One YMCA as we embark on an ambitious plan to grow our housing service and double the impact, we have across all our accommodation sites.
If you feel that you have the necessary skills and experience to foster a culture of excellent customer service, genuine care for residents, a strong sense of team spirit to maximise outcomes / increase the impact for residents we would welcome your application.
At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities
This is a Full Time role.
Hours per week: 37.5
Working Pattern: Rolling rota
One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event.
By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.

These include:

• Provision of over 700 units of accommodation for homeless people
• Move on accommodation for individuals moving onto independent living
• Housing and practical/emotional support for young asylum seekers
• Community HUBs hosting a range of activities and meeting space hire
• Childcare provision in Hertfordshire
• Family support through a network of children’s and family centres covering Hertfordshire and Bedford
• Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children
• Independent sexual violence services across Bedfordshire, Luton and Hertfordshire
• Domestic abuse perpetrator reform programmes across Bedfordshire
• Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund
• A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos.

• Provide high quality housing support to residents, including person centred support plans, risk assessments, advice, and guidance.
• Actively engage with residents to maximise the benefits of their stay at the YMCA.
• Work towards and achieve the agreed Key Performance Indicators and performance objectives and ensure a high level of service is provided
• To ensure each resident has a clear programme of support in place to help them achieve the independent living skills required for them to progress onto a more or even completely, independent living placement / accommodation as they get older
• To ensure the health and safety of the residents; in supporting them to maintain and further improve their mental health, and to promote their independent living abilities in accordance with their individual support plans, fully involving them in all aspects of the planning and service delivery.
• To develop and maintain operational links with key partners and stakeholders keeping them fully informed of the pathways and support needs of the residents