Supported Living Assistant

at  Region of Waterloo

Supported Living Assistant
Job Number: 2311
Job Type: Part-Time Unscheduled
Location: 247 Franklin St N - Sunnyside Home
Number of Positions: 1
Division: Community Services
Hours of Work: No guaranteed hours. Shift times can vary.
Union: Unifor 1106
Grade: Unifor 1106 Grade 003
Salary Range: $23.58 - $25.01 per hour

ABOUT US!

The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we focus on equity, inclusion, and sustainability. Our mission is to provide essential services that enhance the quality of life for all residents, while our core values emphasize caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.
Dish with One Spoon Wampum:

Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:

• Recognizing our shared humanity and land
• Taking only what we need
• Leaving some for others
• Keeping the dish clean

This agreement underpins our vision, mission, and core values, and reinforces our dedication to meaningful reconciliation and equity.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge and skill in assisting tenants with daily living activities, acquired through a Grade 12 education with additional training and experience in health care or community social services.
• Knowledge of and ability to comply with policies, procedures, infection control practices, and related legislation (e.g., privacy, health and safety). Ability to participate in on-the-job training.
• Understanding of the geriatric population and ability to provide support to clients with diverse needs, including those with mental health conditions.
• A tuberculosis (TB) test and annual influenza immunization are required.
• Must possess and maintain valid certification in Emergency First Aid, CPR, and Safe Food Handling.
• Organizational, time management, and problem solving skills to work independently, comply with schedules, prioritize tasks, and complete work in a timely manner.
• Human relations and communication skills to respond pleasantly and professionally to demands; communicate clearly and supportively with tenants, their families, and other staff; report health and safety observations and concerns to supervisor or nursing staff; de-escalate situations; and participate as an effective team member.
• Ability to read and understand emails, policies, procedures, tenant information and case notes/records, tenant programming schedules, menu modifications, safety notices and information, and product labels. Ability to record concise, factual tenant information and observations, and complete housekeeping supply orders, maintenance requests, flow sheets, and forms.
• Computer skills with ability to use an electronic health record.
• Must provide an acceptable vulnerable sector police check.
• Ability to work day, evening, night, weekend, and statutory holiday hours. Ability to work alone during the night shift.
• Ability to support and demonstrate the Region’s values.
  The Region of Waterloo is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. The Region of Waterloo invites applications from all qualified individuals. We are strongly committed to employment equity, diversity and inclusion in the workplace and encourage applications from Black, racialized/visible minorities, Indigenous/Aboriginal people, women, persons with disabilities, and 2SLGBTQIA+ persons.
  The Region of Waterloo is committed to providing accommodations throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. Alternate formats of this document are available upon request. Please contact the Service First Contact Centre at phone number (519) 575-4400, TTY number (519-575-4608) to request an alternate format.
  Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).

THE ROLE

Assists supported living tenants to live as independently as possible in a safe, supportive community living environment by providing daily living care, mealtime assistance, and medication support.

DUTIES/RESPONSIBILITIES

• Assists tenants with daily living (e.g., personal hygiene routines, day-to-day activities, housekeeping, meal preparation, laundry, community activities), and as requested/directed (e.g., dressing/undressing, safety checks, showering/bathing, toileting, bed-making). Assists with other activities as assigned by supervisor (e.g., social events, exercises, shopping).
• Responds to call bells and unplanned requests from tenants. Determines/assesses if emergency supports are required, including calling 911 or emergency contacts.
• Provides medication reminders to tenants and assists with self-medication and related care as requested, including applying medicated creams, eye drops, wound care dressings, and support with equipment/device set-up and monitoring (e.g., oxygen, insulin). Provides safe, secure medication storage and delivery. Faxes after-hour prescriptions and follows up with pharmacy.
• Performs light and deep cleaning in tenant apartments and common areas (e.g., utility and storage areas, kitchenettes, cupboards, bathrooms, lounges, laundry room, offices, garbage room).
• Assists with meal service. Sets up tables. Takes and places meal orders per diet requirements and preferences (and discusses with food services staff). Distributes meals. Clears/cleans tables, dining room, and dishes.
• Attends case conferences with other service providers as required.
• Maintains tenant records and documentation, including observations of behaviours and concerns. Monitors and reports changes in behaviours and medical conditions, and reviews daily case notes and records to stay informed.
• Responds to and address tenant concerns, using de-escalation techniques to respond to reactive behaviours. Reports to the supervisor or nursing staff immediately if follow-up is required. Initiates after-hours emergency response measures for the building and tenants as required.
• Answers telephones and takes messages/refers callers after hours.
• Books and sets up rooms for special events or functions as required.
• Provides short-term support for tenants returning from hospital, post-injury, pre- or post-surgery, or waiting for long-term care.
• Provides overnight response to Integrated Assisted Living Program clients on the Sunnyside Campus, with a security guard. Assesses situations and calls for emergency medical support as needed.
• Follows prescribed role in building fire plan activities.
• Performs related duties as assigned.