We have a great opportunity for a strong Administrator to utilise their customer service experience and be an integral part of the Supporter Care team.
Central to the success of supporter care, this role is the first point of contact for the department. The key responsibilities include processing donations, maintaining the database and delivering excellent standards of supporter care.

• Record all communications with supporters and donors onto the CRM system
• Thank supporters and organisations in a timely and courteous manner
• Provide support to the Fundraising department on a range of administrative tasks; dealing with enquires, opening and sorting post and managing collection boxes
• Liaise with volunteers, arranging work for them and supporting them as needed
• Work with the Supporter Care Team and Manager to ensure tasks are correctly prioritised and deadlines are met
• Manage the CRM database ensuring it is kept accurate and up-to-date with all records and financial information
• Update mailing lists and communications on the CRM database
• Count cash donations and prepare banking income
• Prioritise incoming calls and distribute to the relevant staff member and/or follow the Supporter Journey process
• Maintain the department register of materials, merchandise and gifts in kind to ensure effective distribution of equipment and prizes
• Manage the fundraising email inbox