East Anglia’s Children’s Hospices (EACH) ensures the best possible quality of life and makes every moment count for children and families across Cambridgeshire, Essex, Norfolk and Suffolk. Our family-centred approach includes specialist nursing care, symptom management nursing, short breaks, wellbeing activities, therapies, care at end of life, bereavement support, counselling and volunteer services in the family home; all meeting the individual needs of the child, young person and whole family.
In 2020, all three of our hospices; The Nook (Norfolk), The Treehouse (Ipswich) and Milton (Cambridge) were rated OUTSTANDING by the Care Quality Commission.
Our people are central to our success. We have a talented workforce of staff and volunteers in Care, Fundraising, Retail, Facilities, IT, Finance, Marketing & Communications and Human Resources.
We’re over 440 employees strong, with a team of more than 2,000 volunteers across the organisation including over 50 shops and a Retail Distribution Centre.

COMPREHENSIVE RANGE OF BENEFITS:

• Free onsite parking & Subsidised meals
• Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays
• Additional holiday purchase scheme
• Employee health cash plan & wellbeing support schemes
• AVIVA pension package – up to 7% Employer Contribution inc Life Assurance
• NHS pension - continuation of if already contributing
• Free Eye Tests & Cycle to work scheme
  East Anglia Children’s Hospices (EACH) is looking for a compassionate and organised Supporter Care Officer to join our Fundraising Directorate. This is a fantastic opportunity to play a key role in delivering exceptional supporter experiences and making a meaningful impact in the lives of children, young people, and families across East Anglia.

DIVERSITY STATEMENT:

At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success.
Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.

ABOUT THE ROLE:

As the first point of contact for our supporters, you’ll provide outstanding customer service across phone, email, and web enquiries. You’ll ensure every interaction is handled with gratitude, efficiency, and professionalism.

KEY RESPONSIBILITIES INCLUDE:

• Responding to supporter enquiries and processing donations
• Maintaining accurate data on our fundraising database
• Writing supporter communications
• Supporting complaint resolution and complex queries
• Assisting with reporting and charity platform oversight
• Collaborating across teams to enhance the supporter journey