JOIN OUR TEAM AS A SUPPORTER EXPERIENCE COORDINATOR AT ST GEMMA’S HOSPICE

Are you passionate about delivering outstanding customer service and building meaningful relationships? Do you thrive in a fast-paced environment where no two days are the same? If so, we have the perfect role for you.
We are looking for a team of Supporter Experience Coordinators to provide an exceptional level of service to our valued supporters, ensuring they receive the best possible experience. This role is essential in fostering long-term support by responding promptly and professionally to enquiries, processing donations, and assisting with fundraising administration. You will be the first point of contact for supporters, ensuring all queries are handled with care, efficiency, and enthusiasm. Every interaction will leave supporters feeling valued and appreciated.
Key responsibilities will include processing donations and ensuring they are acknowledged in a timely and heartfelt manner, whether by telephone, email, or handwritten cards. Maintaining accurate supporter records will be crucial, as well as ensuring data is processed correctly and marketing preferences are respected. Your work will contribute to the smooth running of fundraising initiatives, from large campaigns and community events to more personal and meaningful supporter interactions.
We are looking for someone with excellent communication and interpersonal skills, a keen eye for detail and the ability to manage data efficiently. A proactive, customer-focused approach to problem-solving will be essential, along with the ability to work well both independently and as part of a team.
This is a fantastic opportunity to be part of a compassionate and dedicated team, working in a role where you can truly make a lasting impact.
To discuss this exciting opportunity further please contact Maggie Morris, Supporter Experience Manager on 0113 2185555.

We encourage early applications and reserve the right to invite candidates to interview prior to the closing date and/or close this advertisement prior to the closing date if a sufficient number of applications are received.
St Gemma’s Hospice is a Leeds-based charity providing expert care and support for local people with life-limiting and terminal illnesses. We offer care to patients and their carers in the Hospice’s In-Patient Unit, through the St Gemma’s community team, and via our day services, which include a Day Hospice and Out-Patient Department.
St Gemma’s welcomes and provides care to everyone regardless of people’s age, gender, disability, race, religion, sexual orientation or diagnosis. Our care is always completely free of charge.
St Gemma’s is the largest hospice in Yorkshire and one of the largest in the UK