Supporter Journeys Manager

at  Parkinsons UK

Do you have experience mapping complex supporter journeys, and working with insight and data to identify gaps and opportunities?
Have you managed complex projects that are all about improving the supporter experience?
Can you motivate and support a team to deliver their best work for people living with Parkinson’s?
If yes, then please consider joining us as our Supporter Journeys Manager! You’ll be part of a team of 20 supporter experience professionals and you will lead the excellent Parkinson’s UK Supporter Journeys team to continue our ambitious drive to transform supporter engagement.

WHAT YOU’LL BRING

• Significant experience of supporter engagement in the commercial or not-for-profit sectors
• Demonstrable experience of designing and delivering complex cross channel supporter journeys or communications plans
• Experience of using insight and analysis to inform supporter comms mapping, planning and delivery
• An understanding of audience-first principles and planning
  This is an exciting time for Parkinson’s UK and we would love you to join us!
  Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the “What you’ll bring” section of the job description.
  We are committed to working with the principles of fairness and equality. All of our applications are anonymous until the interview stage, and we welcome applications from people from all sections of the community, irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We actively encourage people with Parkinson’s to apply.
  We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. We actively encourage people with Parkinson’s to apply

ABOUT THE ROLE

We’re working to build and grow a powerful movement of people to transform the experience of people living with Parkinson’s. A big part of how we will do that is by engaging and mobilising our existing supporters through a wide variety of channels to take additional actions in support of Parkinson’s UK
You’ll be instrumental in devising and delivering the strategic plans to achieve our ambitions for supporter engagement, as well as leading the teams responsible for delivering email and supporter journeys across the organisation.

WHAT YOU’LL DO

• Lead the approach to mapping and visualising Supporter Journeys at Parkinson’s UK - looking for opportunities and pain points
• Work closely with the Supporter Engagement Lead to deliver the Supporter Engagement Transformation programme which is our key programme for growing retention
• Work closely with the Supporter Engagement Manager (email), who leads the central email journey and decentralised email management
• Lead the audience planning process for supporters at Parkinson’s UK
• Lead the development of the audience planning process so that it achieves its ultimate aim of improving experience at Parkinson’s UK