Supports Coordination is a mobile outreach program. Supports Coordinators are expected to manage assigned consumers on his/her caseload. There are no limitations to number of assigned cases on a Supports Coordinator’s caseload. Supports Coordinators are socially responsible for locating, coordinating, and monitoring services for consumers on their caseloads. They are required to meet consumers in their homes, day programs attended, and in the community. Supports Coordinators will work flexible schedules and use emotional intelligence in order to meet their consumers’ needs. Supports Coordinators will follow regulation guidelines by Office of Developmental Programs (ODP) and meet monitoring requirements based on their funding level: SC Services Only, Base, PFDS, Community Living Waiver, or Consolidated Waiver.

Supports Coordination is a service that involves the primary functions of locating, coordinating, and monitoring needed services and supports for individuals being served. Supports coordinators are responsible for writing an Individual Support Plan for each consumer and maintaining that plan throughout the year to accurately reflect the individual’s life and services.

• Locating services and supports consists of assistance to the participant and his or her family in locating, arranging, and obtaining services-including needed medical, social, habilitation, education, employment, transportation, and other needed community services.
• Coordinating consists of development and ongoing management of the ISP in cooperation with the participant, his or her family, members of the ISP team, and providers of service.
• Monitoring consists of scheduling with the individual in their home, day program setting, or community to ensure the individual service and supports are continued to be implemented as well as, their health and safety needs are being met. Supports Coordinators are responsible ensure resolutions of issues/conflicts founded during monitoring. Supports Coordinators will meet with their individuals with accordance to ODP regulations.

Documentation:

• Supports Coordinators are expected to: have a thorough knowledge of required paperwork expectations and complete paperwork requirements within timelines required by ODP.
• Review and abide by all Community Guidance Center Policies and procedures pertaining to documentation.
• Complete all paperwork requirements of the department, agency, county and state authorities in a timely manner.
• Maintain awareness of all federal, state and agency policies and regulations regarding Supports Coordination and perform accordingly.

• Locating services and supports consists of assistance to the participant and his or her family in locating, arranging, and obtaining services-including needed medical, social, habilitation, education, employment, transportation, and other needed community services.
• Coordinating consists of development and ongoing management of the ISP in cooperation with the participant, his or her family, members of the ISP team, and providers of service.
• Monitoring consists of scheduling with the individual in their home, day program setting, or community to ensure the individual service and supports are continued to be implemented as well as, their health and safety needs are being met. Supports Coordinators are responsible ensure resolutions of issues/conflicts founded during monitoring. Supports Coordinators will meet with their individuals with accordance to ODP regulations