Supv Housekeeping at IHG Career

Lawton, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

19.54

Posted On

07 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Scheduling, Performance Monitoring, Quality Inspection, Guest Relations, Expense Control, Team Leadership, Training and Development, Inventory Management, Conflict Resolution, Housekeeping Operations

Industry

Hospitality

Description

DUTIES AND RESPONSIBILITIES: · Assist with scheduling and room assignments to ensure proper coverage. · Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues. · Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. · Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed. · Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair. · Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. · Control expenses and minimize waste within all areas of housekeeping. · Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc. · Promote teamwork and quality service through daily communication and coordination with other departments. · May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction. · Report, turn in, and/or log all lost and found items according to established procedures. · May regularly assist with deep cleaning projects. · May assist with other duties as assigned. Wage: The hourly pay rate for this role is $19.54. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. ACCOUNTABILITY: This is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together.

Responsibilities

Supervise and inspect the work of room and public area attendants to ensure quality standards and guest satisfaction. Manage staff scheduling, training, and performance while controlling expenses and minimizing waste.