LICENSURE, CERTIFICATION, OR OTHER QUALIFICATIONS

A valid State of Illinois driver’s license is required

ESSENTIAL DUTIES

Coordinates advisory and parent participation committees to develop uniform initiatives, development plans, curricula, and assessment practices to ensure that quality early childhood development programs and services are provided by delegate agencies
Assigns and reviews the work of staff and/or teams engaged in compliance and quality monitoring functions by reviewing delegate agencies, partners, and contractors for all childhood development program options/models (e.g., education, family engagement and support, health and nutrition services, disabilities and program management)
Oversees administration functions for central office and delegate agencies, partners and contractors, including: preparation, processing, and administration of delegate agency and partner contracts, fiscal and budgetary controls; preparation and processing of grant applications and research projects; evaluation of processes; and development and implementation of data and communication systems
Supervises assigned teams in reviewing data from agencies’ implementation of quality improvement and support plans and tracks and revises programs and tracks, as indicated by the data
Implements work standards and evaluates staff performance
Develops recommendations for the improvement of delegate agency, partner, and contractor programs and works in conjunction with staff to ensure implementation
Supervises the preparation of program auditing and community assessment reports detailing agencies’ ratings in each service delivery area, need for assistance, and proposed corrective action
Implements systems to evaluate the effectiveness of monitoring systems and participates in the development of plans and strategies to assist agencies in meeting performance standards and childhood development goals
Develops recommendations for the improvement of the division’s delegate agency, partner, and contractor programs and works with senior leadership to implement
Manages the staffing process for delegate agencies, partners, and contractors
Monitors and analyzes data to drive program monitoring level of visitation schedule
Makes recommendations based on data analysis informing slot allocations
Coordinates partnerships with the community in an effort to meet their needs through program support and development
Recommends the continued funding of agencies that meet performance standards and corrective action for those that do not
Supervises training and technical assistance to delegate agencies on education and program compliance, performance standards, facilities and health and safety requirements
Supervises application and eligibility review for the childcare licensing process to ensure programs operate under mandated requirements
Prepares reports on program activities and accomplishments
Serves as liaison to the community in promoting early learning and Head Start programs, as required
Provides program information for inclusion in grant applications, as required
The Supervisor of the Children’s Services Division - (Program Operations)
Supervisor of Program Operations manages a team of experienced Support Service Coordinators (SSC’s) that oversee the day-to-day operations of Head Start programs. These teams include an SSC for PDM-HR/ERSEA, Education/Disabilities, and PDM- Program Governance/Facilities/Transportation. SSC’s ensure agencies are in compliance with local, state, and federal regulations and advocate for the well-being of children and families, all while maintaining high quality standards across the agencies assigned to their respective teams. The supervisor is responsible for reviewing and approving monitoring reports/supplemental documents, providing reflective supervision, and ensuring staff maintain performance expectations. Supervisor is required to maintain a record-keeping system of meetings, agendas, and sign-in sheets. The supervisor reviews any agency related incident reports and provides follow-up as necessary. Internal agency staffing’s are facilitated by the supervisor and roundtables are a collaborative effort with supervisors from Operations, Quality, and Admin.
The Supervisor of the Children’s Services Division – (Quality)
Leads a dedicated team of Support Service Coordinators responsible for program development, support, and ongoing quality improvement across key content areas: Education/Disabilities, Program Design & Management, Health/Mental Health, and Workforce/Professional Development. This role addresses complex and technical support needs while ensuring the efficient and effective delivery of high-quality services. As the leader of the quality team, the Supervisor provides guidance to staff, facilitating the successful implementation and continuous enhancement of programs for sub-recipients and partner sites. The position collaborates closely with support service contractors to address the needs of delegate agencies, offering comprehensive program support, development, training, and technical assistance on program compliance and standards. The supervisor is responsible for reviewing and approving Children’s Services reports/supplemental documents, providing reflective supervision, and ensuring staff maintain performance expectations. Additionally, the Supervisor ensures strict adherence to federal, state, and local requirements, overseeing the delivery of exceptional early childhood services that positively impact children and families.