Surge-Amazon-May2026-Excess-Team Lead at Reserv

, , United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

0.0

Posted On

02 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Commercial auto liability, Excess casualty claims, Litigation management, Coverage analysis, Team leadership, Catastrophic injury evaluation, Data-driven decision-making, Claims handling, Negotiation, Performance assessment, Quality audits, Risk assessment, Strategic planning, Stakeholder management, Regulatory compliance

Industry

Insurance

Description

ROLE OVERVIEW The Claims Leader - Commercial Auto Excess Casualty oversees a team of specialists handling high-severity commercial auto liability claims that may exceed primary policy limits. This leader ensures technical excellence, operational efficiency, and consistent delivery of Reserv's modern, data-driven claims experience. The ideal candidate blends deep casualty expertise, strong leadership, and comfort with technology, guiding adjusters in a fast-moving environment where automation handles administrative tasks and humans focus on complex decision-making. KEY RESPONSIBILITIES Leadership & Team Development Lead, mentor, and develop a team of Commercial Auto Excess Casualty Claim Specialists. Foster a culture of technical excellence, continuous improvement, and data-driven decision-making. Provide coaching on coverage analysis, litigation strategy, negotiation, and high-severity claim evaluation. Conduct regular file reviews, performance assessments, and quality audits. Operational & Technical Oversight Oversee the handling of complex excess casualty claims, ensuring accuracy, timeliness, and compliance. Ensure consistent application of Reserv's structured-data workflows and modern claims platform. Partner with Product and Engineering teams to refine automation tools, improve adjuster workflows, and enhance system capabilities. Monitor key performance indicators (KPIs), including cycle time, accuracy, severity trends, and customer satisfaction. Strategic & Cross-Functional Collaboration Serve as a subject-matter expert for MGAs, carriers, brokers, and internal stakeholders. Collaborate with Underwriting and Actuarial partners to provide insights on claim trends, risk patterns, and emerging exposures. Participate in client meetings, audits, and stewardship reviews, representing Reserv's claims philosophy and performance. Support onboarding of new programs, ensuring alignment with Reserv's operational standards and client expectations. Litigation & Coverage Management Guide adjusters on litigation strategy, counsel management, and complex coverage issues. Review and approve high-value settlement recommendations, coverage positions, and strategic claim decisions. Ensure adherence to multi-jurisdictional regulatory requirements and Reserv's internal best practices. REQUIRED QUALIFICATIONS 10+ years of commercial auto liability or casualty claims experience, including high-severity or excess layers. Prior leadership or team-lead experience within a carrier, TPA, or MGA environment. Strong expertise in coverage analysis, litigation management, and catastrophic injury evaluation. Excellent communication and relationship-building skills with internal teams and external partners. Ability to thrive in a technology-driven, rapidly evolving environment. PREFERRED SKILLS & CERTIFICATIONS Professional designations such as CPCU, SCLA, AIC, or equivalent. Experience working with MGAs, E&S carriers, or tech-enabled TPAs. Familiarity with structured-data workflows, AI-assisted claims tools, or modern claims platforms. WHY LEAD AT RESERV Influence the future of claims handling in a company built on automation, transparency, and innovation. Lead a team that focuses on meaningful, high-value work - not administrative burden. Join a rapidly scaling organization backed by significant investment and committed to reinventing the claims experience. Work in a culture that values expertise, experimentation, and continuous improvement. Benefits Generous health-insurance package with nationwide coverage, vision, & dental 401(k) retirement plan with employer matching Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! Generous family leave policy after 8 months of continuous work Work from anywhere to facilitate your work life balance Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role Work toward reducing and eliminating all the administrative work from an adjuster role Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Responsibilities

The Claims Leader oversees a team of specialists managing high-severity commercial auto liability claims while ensuring technical excellence and operational efficiency. They collaborate with internal and external stakeholders to refine workflows, monitor performance metrics, and provide strategic guidance on complex litigation and coverage issues.