Surgery Scheduler - Salinas Valley Plastics & PrimeCare at Cypress Healthcare Partners

Salinas, California, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

27.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Insurance Authorization, Medical Terminology, Customer Service, Problem Resolution, Critical Thinking, Verbal Communication, Writing Skills, Microsoft Office, Flexibility, Negotiation, Teamwork, Organization, Accuracy

Industry

Hospitals and Health Care

Description

SVHC - Salinas Valley Plastics & PrimeCare SUMMARY The Surgery Scheduler duties include scheduling office based and/or hospital procedures consistent with the patients diagnosis and procedure request. The Surgery Scheduler must be able to respond to both written and oral correspondence regarding scheduling changes/ cancellations in a timely, accurate manner. Individual must be organized, and be able to manage a demanding workload with accuracy. ESSENTIAL DUTIES AND RESPONSIBILITIES * Schedules office and hospital based medical procedures for patients with appropriate Provider and time/location slot, utilizing appropriate scheduling. * Responsible for obtaining insurance authorization for surgical procedures and communicating authorization status with patient and the hospital. * Notifies insurances of any rescheduled surgery dates. * Checks all surgery/procedure paperwork for accurate surgery dates and enters notes/special instructions needed for scheduling in the electronic medical record. * Scans documentation into patients’ electronic medical records. * Completes pre-procedure phone calls and confirms appointment times with patient. * Takes appropriate action in responding to questions from patients. * Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed. * Documents any and all conversations with patients, insurance companies, and physicians in EMR * Other duties may be assigned. EDUCATION and/or EXPERIENCE The employee performing this position is expected to hold a High school diploma or general education degree (“GED”); and at least three months (preferably six months) related experience (e.g., health care setting, customer service, etc.) and/or training; or equivalent combination of education and experience. The employee performing this position is expected to have some experience with medical terminology and understanding of medical insurance process. S/he must be able to understand or quickly learn about the differences between and among patients with private insurance, Medicare, Workers’ Compensation and self-paying patients, etc. Bilingual in Spanish. KNOWLEDGE The jobholder must demonstrate current competencies applicable to the job position. * Excellent customer service * Problem resolution skills * Critical thinking skills and ability to analyze datasets * Effective verbal and writing skills * Microsoft Office knowledge (Word, Excel, and Outlook) * Demonstrates customer-focused interpersonal skills and interacts effectively with practitioners, the interdisciplinary healthcare team, community agencies, patients, and families who may have diverse opinions, values, and religious and cultural ideals. * Demonstrates ability to work autonomously and be directly accountable for results * Demonstrates flexibility * Exhibits capability to influence and negotiate individual and group decision making * Possesses skills to function effectively in a fluid, dynamic, and rapidly changing environment * Displays proven ability to positively influence behavior and outcomes ABILITIES: * Ability to work effectively as a team member with physicians and other staff. * Ability to react calmly and effectively in emergency situations. * Ability to appropriately interact with patients, families, staff and others. * Ability to flexibly respond to changing demands. * Ability to plan, organize, prioritize and direct the work of others. * Ability to communicate clearly and effectively in English, both verbally and in writing. CONDITION OF EMPLOYMENT: Salinas Valley Health Clinics requires you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated. In addition, new hires must prove that they have received a booster dose of the COVID-19 vaccination if eligible or must receive a booster dose of the COVID-19 vaccination within 15 days after becoming eligible. The range displayed on this job posting reflects the target for new hire salaries for this position.

Responsibilities

The Surgery Scheduler is responsible for scheduling office-based and hospital procedures accurately, ensuring consistency with patient diagnoses and procedure requests. This role also involves obtaining insurance authorizations for surgical procedures and managing all related correspondence regarding scheduling changes or cancellations.