Surgery Scheduler at United Musculoskeletal Partners

Addison, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Surgery Scheduling, Insurance Prior-Authorizations, Customer Service, Communication Skills, Medical Terminology, EMR Systems, Multitasking, Professional Appearance, High Pressure Situations, Relationship Building, Orthopedics, Spine Knowledge, Call Screening, Appointment Scheduling, Financial Responsibility, Patient Instructions

Industry

Hospitals and Health Care

Description

Description This position is for Texas Spine Consultants, located in Addison, TX. JOB SUMMARY: Answers the telephone and directs calls to the appropriate person. Schedules surgical appointments, greets, instructs and directs patients. Position serves as a liaison between patient and medical support staff. RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING: Answers multiple telephone lines, schedules patient appointments, screens calls, takes messages and provides general information to callers as needed. Maintaining MDs calendar. Schedules all surgical procedures with hospitals and/or Ambulatory Surgery Centers (ASC). Coordinates anesthesia, neuro monitoring and hardware reps. Issues out-patient material. Responsible for ensuring that all surgical patients are given oral and/or written instructions regarding the upcoming procedure and hospital policies and procedures. Verifies insurance coverage to ascertain deductible and coinsurance amounts, obtaining precertification/authorization for surgeries, MRI’s, EMG’s, specialty injections, and other services as needed. Notifies patients of expected financial responsibility that will be due at the time of service. Provides explicit instructions to patients regarding time of arrival, place of service, and documentation necessary for office visits. Enters benefits and precertification/authorization into EMR system (Referral Management). Coordinates with referring physician offices when necessary to pre-authorize services. Attends scheduled staff meetings. Availability to work in the office setting Monday-Friday. Covers other schedulers when they are out. Requirements EDUCATIONAL REQUIREMENTS: High School Diploma/GED required. QUALIFICATIONS AND EXPERIENCE: Experience with Centricity/Phoenix EMR is a plus. MUST be proficient in obtaining insurance prior-authorizations. MUST have 2 years of direct surgery scheduling experience. Computer literate, with strong keyboard skills and experience with electronic medical records system. Background in medical terminology, Orthopedics/Spine, and ability to analyze medical situations for scheduling purposes preferred. Familiarity with various health insurance plans and benefit eligibility processes preferred. Strong written and verbal communication skills. Pleasant speaking voice and demeanor, with strong customer service skills. Neat, professional appearance. Ability to multitask and excel in high pressure situations. Ability to establish effective working relationships with patients, physicians, and other medical support staff.

Responsibilities

The Surgery Scheduler answers multiple telephone lines, schedules surgical appointments, and serves as a liaison between patients and medical support staff. They are responsible for coordinating surgical procedures, verifying insurance coverage, and providing patients with necessary instructions regarding their upcoming procedures.