Full job description

Lead Conversion & Patient Bookings

Location: Remote, UK

Contract: Full-time

Industry: Medical Aesthetics / Private Healthcare

Compensation: Competitive base salary + performance-based commission

About ALTA Medi Clinic

ALTA Medi Clinic is a doctor-led medical aesthetics clinic based in Marylebone, London, with an international patient base and a growing presence across the UK and US.

Our approach combines medical expertise, advanced aesthetic treatments and highly personalised patient care. We are known for natural-looking results, discretion and evidence-led treatment planning across injectables, regenerative medicine, skin treatments and advanced aesthetic technologies.

As the clinic continues to grow, we are looking for an experienced Surgical and Aesthetic Sales Advisor to manage incoming enquiries and convert qualified leads into consultations and treatment bookings.

The Role:

We are looking for somebody with proven sales ability who is confident managing leads, following up persistently and professionally, overcoming objections and converting enquiries into confirmed bookings.

You will primarily communicate with prospective patients remotely by telephone, WhatsApp, email and other digital channels.

You will be responsible for taking ownership of leads from the moment they enquire through to consultation and treatment booking.

The successful candidate will combine strong commercial instincts with excellent knowledge of the aesthetics industry and a high level of emotional intelligence.

Patients should never feel pressured. The objective is to understand their concerns, identify the appropriate next step and confidently guide them towards booking when ALTA is suitable for them.

Key Responsibilities

Lead Conversion & Sales

• Respond rapidly to new patient enquiries generated through Google, Meta, social media, website enquiries and other channels.
• Contact prospective patients by telephone, WhatsApp and email.
• Qualify leads and understand the patient's treatment interests, concerns, timeline and objectives.
• Convert qualified enquiries into consultations and confirmed treatment bookings.
• Follow up systematically with patients who have enquired but have not yet booked.
• Handle common objections relating to price, timing, practitioner selection and treatment concerns.
• Re-engage previous enquiries and dormant patients.
• Identify opportunities for appropriate additional treatments or consultations based on patient needs.
• Maintain consistent follow-up without creating a pressured sales experience.
• Meet and exceed individual booking, conversion and revenue KPIs.

Patient Relationship Management

• Create a premium first impression that reflects ALTA's clinical and service standards.
• Explain treatments, doctors, consultation processes and pricing clearly and accurately within the scope of the role.
• Build trust with patients who may require several conversations before making a decision.
• Follow up after consultations where patients have not yet proceeded.
• Maintain long-term relationships with previous patients and support appropriate rebooking.

CRM & Performance Management

• Maintain accurate records of every lead and interaction.
• Ensure leads are correctly categorised by source, treatment interest and stage.
• Record follow-up activity and next actions.
• Track individual conversion rates and revenue generated.
• Produce weekly reporting covering leads contacted, consultations booked, treatments booked, conversion rates, lost leads and reasons for loss.
• Work closely with the clinic's marketing and management teams to identify lead-quality and conversion opportunities.

What We Are Looking ForEssential

• Minimum 3 years' proven sales experience.
• Demonstrable experience working towards sales targets, conversion targets or revenue KPIs.
• Strong telephone sales and consultative selling ability.
• Experience following up leads rather than simply responding to incoming enquiries.
• Confidence handling objections and asking for the booking.
• Excellent written and spoken English.
• Strong organisational and CRM skills.
• Comfortable working independently in a remote, performance-driven environment.
• Highly responsive and able to manage a large volume of enquiries.
• Strongly Preferred