Surgical Concierge / Front Desk at Sight Partners

Mount Vernon, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

22.0

Posted On

03 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesmanship, Customer Service, Microsoft Office, G-Suite, Team Player, Communication Skills, EHR Experience

Industry

Hospitals and Health Care

Description

Description Northwest Eyes is a progressive ophthalmic medical and surgical practice, and we are searching for a Surgical Concierge for our Mount Vernon location. Our Company is nationally recognized, with vast clinical experience in a wide variety of eye surgical services, advanced technology, and proven results. Our Company is committed to diversity, equity, and inclusion and believes that success requires an environment where colleagues are respected and valued. This role involves counseling and promoting advanced vision correction options to all eligible patients and scheduling ophthalmic surgeries at our state-of-the-art ambulatory surgery center and local hospitals. You will inform patients about financial options, payments, and protocols and provide precise price estimations. Our goal is to create a first-class experience for our surgical candidate patients by promoting premium vision correction services. Duties/Responsibilities: Greet, introduce, and provide informational packets to all patients interested in surgery before they leave the clinic. Serving as the primary point of contact for patients, ensuring clear communication with the surgeon and staff. Deliver comprehensive vision correction counsel and promote premium services. Promote, educate, and close sales on Vision Correction with eligible patients. Offer and review finance options with patients, including internal and 3rd party options such as Alphaeon or Care Credit. Explain payment protocol (when payment is due and forms of payment accepted). Communicate and push all relevant information to the surgery center, including any special equipment or supplies needed for surgery as indicated by the surgeon. Responsible for verification of surgical authorizations before surgery in conjunction with the insurance coordinating team. Set appointments for pre-surgery testing and post-op appointments. Other duties as assigned. Requirements Excellent Salesmanship and Closing Skills: Proven ability to effectively sell premium services and close deals with patients. Customer Service Excellence: Outstanding customer service skills, ensuring a positive patient experience. Proficient with Microsoft Office products, G-Suite, and Windows environment. Team Player: Flexibility and willingness to assist in all areas, effectively working in a team environment. Demonstrates superior communication skills, both verbal and written, to convey ideas and information clearly. Competency using EPM / EHR. EHR Experience: Familiarity with Electronic Health Records (EHR) systems. Education and Experience: High School diploma or equivalent. Sales experience is a plus. Benefits: Competitive Salary $20 - $22 Medical, Dental, and Vision Insurance Robust Ancillary Benefits 401(k) Plan with employer contribution Company Paid Life Insurance Generous PTO/Holiday EEO Statement

Responsibilities

The Surgical Concierge will counsel and promote advanced vision correction options to eligible patients and schedule surgeries at the ambulatory surgery center and local hospitals. This role also involves providing financial information and ensuring clear communication between patients and the surgical team.