Surgical Coordinator at Laurel Eye Clinic

Brookville, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Education, Surgical Scheduling, Pre-operative Preparation, Insurance Verification, Preauthorization, EHR Documentation, Customer Service, Communication, Active Listening, Time Management, Detail Orientation, Problem Solving, Confidentiality, Computer Proficiency, Regulatory Compliance

Industry

Medical Practices

Description

Description Job Summary: Responsible for assisting patients with all aspects of pre-operative preparations once surgery is recommended by the physician. RESPONSIBILITIES: Often provides patient education on various eye surgeries, including but not limited to cataract surgery options with associated financial information, retina surgical procedures, cosmetic procedures, laser treatments, or any other eye related procedure recommended by the ophthalmologist. Schedules intra-vitreal injections and notifies the Materials Team Leader of the medications that will need ordered using the injection log and works closely with the Patient Accounts Team Leader to verify insurance coverage for such injections and completes any preauthorizations necessary. Schedules patients for surgery and reviews with them the pre-operative surgical paperwork, including the Patient Handbook, H&P requirements, drop and/or lid scrub instructions if needed. Explains that a member of the patient accounts department will contact them prior to the date of surgery with any expected out of pocket expenses and financing options. Explains that a member of the surgical facility will contact them the day prior to surgery to review their surgery time and surgical instructions. Ensures the patient understands all instructions before leaving the office. Completes the Pre-op Testing Note and Billing Sheet for all patients requiring pre-op testing. Schedules post-op appointments with the closest LEC office and prints appointment reminder to include with the surgical paperwork. If co-managed, schedules post-op appointments with the referring optometrist and documents them in EHR. Reviews the patient’s insurance coverage prior to surgery and requests preauthorization when required. Completes all necessary surgical paperwork: surgical fee slip, reservation form, surgical plan, and co-management for if applicable. Directs the charts or sends EHR tasks to the proper surgeon prior to surgery for review and notifies the surgeon if any testing still needs interpreted. (This gives the surgeon a chance to pick the intraocular lens ahead of time and dictate a letter to the referring doctor if necessary.) Reviews all charts after they are returned from the surgeon, follows up on anything they may ask for and completes the Surgical Plan Sheet (IOL Sheet) once the surgeon has calculated the IOL power/model. Requirements ESSENTIAL SKILLS AND ABILITIES: Provides excellent customer service experiences with compassion, dedication and integrity for the patients and visitors of the practice according to the current policies and procedures. Demonstrates excellent communication skills in a variety of settings and styles, including but not limited to, written, verbal and non-verbal. Practices attentive, active listening and observation. Treats patients, customers and coworkers with respect and empathy. Willing to help, train and participate as a team member while displaying a positive attitude and even temperament. Begins work on time and conforms to work hours and assigned schedule. Limits excessive unscheduled absences and additional unpaid time off, in accordance with the applicable policy. Demonstrates reliability and dependability. Displays a professional appearance and adheres to the dress code policy. Speaks with good purpose, maintains confidentiality and does not participate in gossip and/or negativity. Manages time effectively, pays attention to detail, keeps work areas organized and manages multiple tasks simultaneously. Prioritizes job objectives appropriately when faced with unexpected obstacles. Takes initiative to solve problems and complete tasks and projects. Makes accurate decisions. Remains patient and calm when under pressure and dealing with a difficult patient and situation. Motivated to succeed, innovative, supports quality improvement and responds well to direction and constructive criticism. Committed to company values. Meets developmental goals by acquiring/maintaining certifications and professional growth. Travels as needed with reliable transportation and willing to work flexible hours including evenings and weekends as needed. Demonstrates proficient knowledge of computers and software applications, including basic typing and mathematical skills. Adheres to all regulatory and compliance guidelines to mitigate any legal risk. Follows practice policies and procedures. Able to read, write and fluently speak the English language.

Responsibilities

The Surgical Coordinator is responsible for assisting patients through all pre-operative preparations after a physician recommends surgery, which includes providing detailed education on various eye procedures and associated financial information. This role involves scheduling surgeries and injections, managing necessary pre-operative paperwork, verifying insurance coverage, and ensuring patients understand all post-operative instructions before leaving the office.