EXPECTATIONS AND RESPONSIBILITIES OF ALL EMPLOYEES:

• Philosophy
• Supports the facility’s ideology, mission, goals, and objectives
• Performs in accordance with the facility’s policies and procedures
• Follows the facility’s standards for ethical business conduct
• Conducts self as a positive role model and team member
• Recognizes patients’ rights and responsibilities and supports them in performance of job duties
• Respects patients’ rights to privacy, dignity, and confidentiality
• Actively participates in facility committees, meetings, in-services, and activities.
• Demonstrates flexibility to perform other duties as assigned
• Communication
• Communicates effectively and professionally with patients, visitors, physicians, and coworkers
• Interacts with others in a positive, respectful, and considerate manner
• Financial Practices
• Uses facility resources appropriately and avoids wasteful practice
• Maintains operations by following policies and procedures; reporting needed changes and wasteful practices
• Analyzes work area and makes recommendations for potential cost-effective improvements
• Compliance Program
• Contributes to the progress and development of the organization’s adopted compliance program
• Ensures compliance with private payor, workers compensation and government regulations
• Ensures compliance of the clinic with State and Federal regulations such as HIPAA, OSHA regulations
• Ensures that records are stored securely and handled in compliance with HIPAA privacy and security regulations, as applicable
• Safety/Risk-Management Program
• Adheres to safety policies and procedures in performing job duties and responsibilities
• Maintains responsibility for safe work area by reporting to safety officer or designee observed or suspected safety violations, hazards, and policy/procedure noncompliance
• Responds to emergency situations with competence and composure
• Reports observed or suspected medical emergencies, notifies appropriate personnel, and responds appropriately
• Identifies facility emergency situations (e.g., fire, disaster) and notifies appropriate personnel and external agencies
• Professional Competence
• Participates in continuing education and other learning experiences
• Shares knowledge gained in continuing education with staff
• Maintains membership in relevant professional organizations and/or maintains certification with relevant certifying body
• Seeks new learning experiences by accepting challenging opportunities and responsibilities
• Welcomes suggestions and recommendations

Essential Duties and Responsibilities – The essential functions include, but are not limited to the following:

• Obtain prior authorizations based on patient insurance requirements, document in electronic medical record system.
• Interact with insurance companies, surgery center facilities and hospital to assist in verifying orders, scheduling, and assisting with any required paperwork.
• Interpret eligibility/verification information and documents regarding patient benefits with patients.
• Exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physicians and staff.
• Maintain confidentiality and demonstrate respect for patient rights.
• Flexibility to perform any other job duties that might be requested by the providers or management to help the office run efficiently