Surgical Specialties Referral Coordinator at Stamford Health

Stamford, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Referral Tracking, Documentation, EMR, Registration, Pre-authorizations, Scheduling, Follow-up, Customer Service, Interpersonal Skills, Organizational Skills, Communication, Phone Skills, Office Equipment Operation, Confidentiality, Attention To Detail, Professionalism

Industry

Hospitals and Health Care

Description

MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES: * Maintains ongoing tracking and appropriate documentation of referrals in the EMR * Ensures complete and accurate registration, including patient demographic and current insurance information. * Assembles information concerning patient's clinical background and referral needs. * Where necessary, conducts pre-authorizations for referrals. * Reviews details and expectations regarding the referral with patients. * Schedules referral visits in a timely manner and informs patient of scheduled appointments * Ensures that referrals are addressed in a timely manner and conducts appropriate follow-up on all open referrals. * Demonstrates ongoing commitment to customer service excellence and supports the customer service plan. Practices and adheres to Stamford Health’s “Code of Conduct” philosophy, Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability. * Completes required continuous training and education, including department specific requirements. * Complies with departmental organizational policies and procedures and adheres to external agency requirements. * Performs other duties as assigned. * High School Diploma or equivalent required with a minimum of two years of related medical office experience preferred * Demonstrated strong interpersonal, organizational skills. * Effective communication skills, both verbal and written English proficiency required. * Ability to function independently with minimal supervision within the scope of knowledge and authority of the position. * Solid phone/customer service skills. * Knowledge of office equipment operation, (EMR, telephone system, fax machine, copy machine, etc.). * Ability to handle sensitive and confidential information. * Careful attention to detail. * Ability to work both in a team and independently. * Ability to demonstrate professionalism. QUALIFICATIONS/REQUIREMENTS: * High School Diploma or equivalent required with a minimum of two years of related medical office experience preferred * Demonstrated strong interpersonal, organizational skills. * Effective communication skills, both verbal and written English proficiency required. * Ability to function independently with minimal supervision within the scope of knowledge and authority of the position. * Solid phone/customer service skills. * Knowledge of office equipment operation, (EMR, telephone system, fax machine, copy machine, etc.). * Ability to handle sensitive and confidential information. * Careful attention to detail. * Ability to work both in a team and independently. * Ability to demonstrate professionalism. At Stamford Health, we believe that every patient deserves compassionate, personalized, person-centered care. This commitment guides how we care for patients, support their care partners, and promote the wellbeing of our staff. In alignment with our Planetree philosophy, the individual in this role will foster a respectful, collaborative environment that honors the needs, values, and preferences of every person we serve and the colleagues we partner with. About Stamford Health Stamford Health is a non-profit independent health care system with more than 3,800 employees committed to caring for the community through a wide range of high-quality health and wellness services. Patients and their families receive expert, compassionate care through the system’s 305-bed Stamford Hospital; Stamford Health Medical Group, with more than 40 offices in lower Fairfield County offering primary and specialty care; a growing number of ambulatory locations across the region; and support through the Stamford Hospital Foundation. Stamford Health is known for its expert, person-centered care through its many recognitions and partnerships. U.S. News & World Report has recognized Stamford Hospital as a High-Performing Hospital. The Centers for Medicare and Medicaid Services (CMS) rated Stamford Hospital as a five-star hospital for Overall Quality and The Leapfrog Group awarded Stamford Hospital an “A” for patient safety. The American Nurses Credentialing Center has granted Stamford Hospital Magnet Status, which recognizes superior patient care with the highest level of safety, quality, and patient satisfaction. Stamford Health is Planetree Gold-Certified for Excellence in Person-Centered Care and is a Certified™ Great Place to Work. Stamford Health is a major teaching affiliate of the Columbia University Vagelos College of Physicians and Surgeons and has recently expanded its relationship with Columbia to offer treatment and expertise from Columbia University Irving Medical Center’s nationally recognized heart surgeons. Stamford Health and Hospital for Special Surgery (HSS) have created a premier center for specialty orthopedic care right in Stamford, Connecticut. Additionally, in 2020 Stamford Health’s Carl & Dorothy Bennett Cancer Center entered into an expanded collaboration with Dana-Farber Brigham Cancer Center. Dedicated to being the community’s most trusted health care partner, Stamford Health puts patients first to build long-lasting relationships. For more information, visit StamfordHealth.org [http://www.stamfordhealth.org/]. Like us on Facebook [https://www.facebook.com/StamfordHealth/] and follow us on Twitter [https://twitter.com/stamfordhosp], Instagram [https://www.instagram.com/stamfordhealth/], YouTube [https://www.youtube.com/user/stamfordhospital], and LinkedIn [https://www.linkedin.com/company/stamford-health]. Why work for Stamford Health? Stamford Health offers an extremely competitive salary with generous shift differentials where appropriate. Our Total Rewards Program is ranked as one of the highest satisfiers based on our employee engagement surveys. With over 100 transfers and promotions each year for the past 5 years, Stamford Health is a place for you to grow and develop your career. Many departments from Nursing to Information Systems and Rehabilitation have Career Ladder programs that foster career development. Whether employees choose to live in the greater Stamford, CT area or commute from New York or Fairfield, we offer free convenient parking and free transportation from the Stamford train stations. Our collaborative with Hospital for Special Surgery, and the Dana Farber Brigham and Women's Cancer Care Collaborative, connect us directly with world class expertise, research, resources and technology to put us at the forefront of patient care. We have a robust Professional Development and Organization Development program that provides both clinical and non-clinical staff with the opportunity to develop and grow professionally. For organizational leaders, we offer a comprehensive New Manager Orientation four times per year. Our program designed specifically for Stamford Health will help prepare today's and tomorrow's leaders for success with an innovative curriculum based on best practices. It will also enhance the skills of our leaders that bring their fresh leadership perspective from other organizations.

Responsibilities

The coordinator maintains ongoing tracking and documentation of referrals within the EMR, ensuring complete and accurate patient registration and gathering necessary clinical background information. This role involves conducting pre-authorizations when required, reviewing referral details with patients, and scheduling appointments in a timely manner while ensuring all open referrals are addressed.