Surrenne

at  Maybourne Hotel Group

• The Emory
• Spa
• Full time
  A fantastic opportunity has arisen for an experienced and passionate Membership Executive to join the Surrenne department team at The Emory.
  The Maybourne is proud to introduce a new architectural landmark to London. The final project designed by the late Lord Richard Rogers, The Emory will be an exclusive, world-class hub of art and culture which marks the addition of a modern masterpiece to the group’s global luxury estate. Situated on Knightsbridge and overlooking Hyde Park, The Emory will present 61 contemporary suites set over nine floors.

SUCCESSFUL CANDIDATES FOR THE MEMBERSHIP EXECUTIVE OPPORTUNITY ARE EXPECTED TO HAVE THE FOLLOWING QUALITIES:

• Relevant experience of working in a luxury private member/wellness Club, with a passion and deep interest in health, fitness and well-being.
• The ability to thrive in a customer facing role, demonstrating an anticipatory and proactive approach, managing multiple tasks, in a fast-paced environment.
• Strong organisational skills with a punctual approach, demonstrating strong attention to detail and excellent timekeeping and flexibility, in order to meet the demands of the Club.
  This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced and high performing team renowned for their approach and delivery of unparalleled service.
  We anticipate applicants will have worked in a similar role within a luxury hotel environment.

MEMORABLE EXPERIENCES

• Preferential room rates per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.
• Terms and conditions apply to all benefits.

MAIN DUTIES & RESPONSIBILITIES

As a Membership Executive you will be responsible for assisting the Membership Manager in the entire membership journey: from initial inquiry to membership sales activations and renewals, as well as day to day communications with members, contributing to the highest standards and exemplary member experience at Surrenne Belgravia.

MAIN RESPONSIBILITIES OF THE ROLE INCLUDE BUT ARE NOT LIMITED TO:

• Be fully versed with book4time, knowcross, Peoplevine. Be able to explain how to use Peoplevine app to any guests or members who have questions regarding this.
• Manage and facilitate new member onboarding processes, maintaining the willingness to contribute to any other duties assigned to ensure member needs are addressed and implemented.
• Ensure the timely delivery of renewal invoices, member notices, mailing lists, and other retention communications including preparation of membership reports and data.
• Ensure the Surrenne team are aware of any updates to the membership offering and any new members and member preferences.
• Be familiar with all members by their preferred name and be knowledgeable regarding their preferences.
• Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the LQA standards at all times.