KEY PERFORMANCE AREAS

• Conduct audits on gaming footage
• Completed relevant documentation and compiles details on results of analyses
• Communicates results with relevant management
• Follows up to ensure action taken on audits by stakeholders
• Reports the business exposure to risk
• Conducts investigations into identified anomalies and discrepancies identified
• during monitoring of video footage
• Liaising with gaming operations regarding investigative requirements
• Online submission and reporting of STRs to FIC
• Liaise with police and prosecuting authorities
• Maintain, update and evaluate the intelligence data base
• Maintain and update banned / excluded persons data base
• Provide input and assist with special investigations as requested by regulatory bodies, police, etc.
• Report all incidents and significant events to the relevant Stakeholders.
• Prioritize reports according to the severity of the incident.
• Capture relevant data on the EOB
• Compiles comprehensive reports where required
• Record and retain evidence
• Liaise and supports HR / ER with preparing the charges and documentation for cases for criminal and dishonesty/ misconduct cases as required
• Advises and assists management and HR on cases
• Interact and provide relevant support to external stakeholders such as regulatory bodies, police, etc. as required

EDUCATION

• Grade 12 or equivalent national qualification in gaming operations
• PSIRA C grade accreditation

EXPERIENCE

• At least 1-year experience as a monitoring officer in surveillance preferably obtained in a gaming industry.
• Previous Auditing experience within the gaming industry will be advantageous.

SKILLS AND KNOWLEDGE

• Problem Solving
• Collecting Information (listening; asking questions)
• Analytical skills
• Handling conflict
• Checking
• Attention to detail
• Following Instructions
• Emotional resilience
• Honesty in the handling of cash
• English verbal communication skills
• Investigations
• Surveillance auditing methodologies and reporting
• Use surveillance equipment
• Compliance procedures and regulations
• Basic responsible gambling principles
• Basic computer skills
• Ability to concentrate for prolonged periods of time

Responsible to investigate and conduct gaming and non-gaming audits to evaluate and identify risks and ensure compliance with ICS and legislative requirements, in accordance with company standards and gaming regulations.