Surveillance Officer at Zia Park Casino Hotel Racetrack

Hobbs, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

16.0

Posted On

20 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Surveillance Monitoring, Gaming Violation Detection, Report Writing, Computer Proficiency, Interpersonal Skills, Conflict Resolution, Confidentiality, Observation Skills, Mathematical Functions, Communication Skills

Industry

Entertainment

Description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Summary: Provide a safe and secure environment for customers and for company property and employees. Essential Duties and Responsibilities: Observes and reports all gaming violations and/or thefts of company property. Operates monitor room equipment, including basic computer functions. Participates in court actions relating to gaming violations. Learns all games in use and all procedures and cheating indicators of such games. Writes proper reports as needed in a timely manner. Responds to surveillance supervision and gaming control requests. Responds to requests of all other departments when necessary. Dispatches shuttle drivers and security officers based on business and guest needs. Monitors Security entrance and issues vendor/visitor badges according to policy. Answers and directs incoming guest calls in a professional manner. Completes surveillance reviews including written reports and review of recorded footage in response to management's request. Must be knowledgeable of all special events and promotional activities available to guests. Presents oneself as a credit to the Company and encourages others to do the same. Must work well under pressure and meet multiple and sometimes competing deadlines. Must always show ethical and cooperative behavior with guests, co-workers and supervisors. Adhere to all departments/company policies and procedures. Performs all other related and compatible duties as assigned. Follow all cleaning, sanitation and PPE position specific guidelines. Supervisory Responsibilities This position has no supervisory responsibilities. BRING US YOUR BEST. Qualifications To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You must be a minimum of 21 years of age. Must qualify for licensing with the New Mexico Racing & Gaming Commissions. High School diploma or G.E.D required. Must qualify for certification through NMAST. One to three months' previous security or surveillance experience preferred. Ability to work varying schedule to include: all shifts, all days and holidays Ability to perform basic mathematical and computer functions Good oral and written communication skills must be fluent and literate in English. Ability to observe and identify suspected cheaters and cheating techniques; must have 20/20 corrected vision Ability to move around all work areas effectively and efficiently Work in a fast-paced environment. Must possess excellent interpersonal and employee relations skills. Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors. Ability to maintain confidentiality. Ability to work as part of a team and to promote cooperative approach between departments. Ability to work unsupervised. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. The noise level in the work environment is usually moderate. Exposure to unrestricted second-hand smoke in guest areas. You must be able to sit, be in areas with low lighting, and view T.V. monitors for extended periods of at least 8 hours at a time. STAY IN THE GAME. FOLLOW US. We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY $16.00 per hour

Responsibilities

Monitor gaming activities and company property to detect violations, thefts, and cheating indicators. Coordinate with security and other departments while maintaining detailed reports and managing visitor access.