COMPANY OVERVIEW

Deerfoot Inn & Casino is one of Calgary’s premier hotels, offering a full-service experience with 188 deluxe guest rooms, a concert hall, conference center, and a giant indoor water park. Our vibrant casino and lounges provide exciting entertainment options, making us the preferred destination for both relaxation and fun in South Calgary.

REQUIREMENTS

• A minimum of 2+ years recent Casino Investigator (Operator), Casino Security or Casino Gaming/dealer Experience is highly preferred. Post-Secondary education in Criminology, Justice studies or suitable combination of education and experience an asset
• Clear Calgary Police / RCMP Security Clearance – No Criminal Convictions or pending charges within the court system.
• AGLC Certificates including AML, Deal Us in Casino Staff Training (Phase 1 & 2), ProTect & ProServe Required
• Must have a minimum Valid Standard First Aid/CPR-C Training
• Exceptional proficiency in computer applications, particularly MS Office and other Windows-based software.
• Excellent communication abilities, as candidates are required to communicate effectively in English, both verbally and in writing.
• Demonstrate a strong commitment to honesty and integrity
• Compliance with elevated standards, methodologies, and protocols
• Familiarity with AGLC Policies and Procedures
• Capability to collaborate effectively within a team setting

Education:

• DCS / DEC (required

Experience:

• Gaming (Security, Surveillance, Dealer, Pitboss): 2 years (required)
• Computer skills: 3 years (required

SUMMARY & RESPONSIBILITIES

The Surveillance team holds the main responsibility for observing and documenting the daily operations of the casino floor, overseeing all gaming activities to guarantee adherence to AGLC Casino Terms, Conditions, and Operating Guidelines, internal policies, and house rules, in addition to the hotel’s public areas. The Surveillance Investigator will also need to supervise various radio channels, carry out internal and external investigations, monitor alarm systems, and perform other necessary tasks.

THIS ROLE IS DESIGNATED FOR A NIGHT SHIFT INVESTIGATOR, OPERATING FROM 1800 TO 0600 HOURS, FOLLOWING A ROTATION SCHEDULE OF 2 DAYS ON, 2 DAYS OFF, 3 DAYS ON, AND 2 DAYS OFF. PLEASE NOTE THAT THE SCHEDULE MAY BE ADJUSTED BASED ON THE BUSINESS OR OPERATIONAL REQUIREMENTS OF DEERFOOT INN & CASINO. GIVEN OUR SHIFT TIMINGS, THE CANDIDATE MUST POSSESS A VEHICLE TO REACH THE SITE, AS PUBLIC TRANSPORTATION IS NOT DEPENDABLE IN THIS REGION.

We provide a benefits package that encompasses life and disability benefits, a health spending account, discounts for staff on food and hotel accommodations, as well as vouchers for complimentary meals.
Several of our employees have successfully transitioned into careers in law enforcement. We invite you to join us, learn, and become a member of an exceptional team!!
Please refrain from making phone calls or visiting in person. Only candidates who are selected will be contacted for an interview.
Job Type: Full-time
Pay: $20.50-$23.00 per hour
Expected hours: 48 per week

Benefits:

• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• Night shift

Application question(s):

• Please clearly explain in detail your Surveillance Operator/Investigator Experience, Including program/equipment used.
• Please explain your knowledge of Casino Gaming (Poker, Table Games) and your skill level. You will be tested on this during the interview process.
• Do you confirm that you are able, willing and physically capable of working a 12 hour night shift, on a 2-2-3-2 rotational schedule? This schedule cannot be modified as it is a set rotation.

Education:

• DCS / DEC (required)

Experience:

• Gaming (Security, Surveillance, Dealer, Pitboss): 2 years (required)
• Computer skills: 3 years (required)

Licence/Certification:

• AGLC Certs (AML, Deal us in phase 1&2, ProTect, ProServe) (preferred)

Location:

• Calgary, AB T2Z 3W4 (preferred)

Work Location: In perso