SURVEILLANCE SHIFT MANAGER at MOUNT AIRY CASINO RESORT

Mount Pocono, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

0.0

Posted On

26 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Surveillance, Management, Leadership, Organizational Skills, Interpersonal Skills, Compliance, Problem Solving, Communication, Judgment, Creativity, Teamwork, Attention to Detail, Customer Service, Security, Regulatory Knowledge, Asset Protection

Industry

Hospitality

Description

Job DetailsJob Location: Main Location - Mount Pocono, PA 18344Position Type: Full TimeJob Shift: AnyPosition Overview: The Surveillance shift Manager is responsible for assisting the Director of Surveillance in managing the day-to-day operations of the Surveillance Department by implementing policies and procedures for the department. All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations. Essential Job Functions: Assist the Director of Surveillance in implementing policies and procedures for the surveillance department. Oversees the daily operations of all monetary operations and transactions throughout the casino property including but not limited to automated bill breakers, gaming vouchers, coupon redemptions, and jackpot payouts. Oversees the daily operations of the casino cage as well as any all satellite cages. Oversees the daily operations of the count room activities including the video recording of all cash and slot cash storage boxes. Ensures compliance with gaming requirements set by state gaming authority and local law enforcement. Supervises and evaluates surveillance employees. Safeguards the assets of the organization. Reports improper activity or disturbances to security team for further investigation. Assists the Director of Surveillance in organizing routine random surveillances and audits surveillance as required. Works with security team to resolve problems and disturbances. Works closely with the Security Department to prevent the loss or damage of company assets. Assist the Director of Surveillance in ensuring compliance with all Federal and State laws and the rules and regulations of the Pennsylvania Gaming Control Board. Maintains a strong personal working relationship with local and State law enforcement members. Qualifications Essential Requirements: High School Diploma or equivalent required; some college preferred. A minimum of 3 years experience in surveillance required. Previous management experience in a high volume complex casino environment or its equivalent required. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks as determined by the Director of Surveillance. Leads and directs the work of others. A certain degree of creativity and latitude is expected. Must be a minimum of 21 years of age or older upon employment. Strong organizational and leadership qualities, interpersonal skills and dedicated commitment to excellence. Must have the ability to deal effectively and interact well with the employees throughout all levels of the Mount Airy Casino Resort. Must be able to be approved for and maintain a valid license as required by the PA Gaming Control Board. Must demonstrate leadership, fairness and sensibility to the customers and employees. Must have a thorough knowledge of all Federal and State Laws and Pennsylvania Gaming Control Board Regulations. ADA Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand, walk, and move through all areas of the casino. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. Other Skills/Abilities: Must be able to obtain and maintain a key license as required by the PGCB. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. Must be able to work nights, weekends and holidays as required with occasional travel. Employment is contingent upon a favorable outcome of a background investigation and drug screening. Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation. #MACR NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Responsibilities

The Surveillance Shift Manager assists the Director of Surveillance in managing daily operations and ensuring compliance with gaming regulations. They oversee monetary operations, supervise surveillance employees, and safeguard the organization's assets.